Evelyn Williams
Chicago,IL
Summary
Customer-focused professional with 7+ years of experience in retail and food service environments. Proven ability to deliver excellent customer experiences, resolve issues efficiently, and maintain organized and visually appealing sales areas. Known for strong communication, teamwork, and reliability in fast-paced environments. Demonstrates expertise in team leadership and efficient workflow organization. Skilled in product support, merchandising, and maintaining high sanitation and safety standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Deli Manager
Jewel-Osco
Chicago, IL
12.2020 - Current
- Deliver exceptional customer service by assisting customers with product selection, recommendations, and special orders.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Collaborate with team members to maintain efficient daily operations during high-volume periods.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Assisted in managing daily deli operations, ensuring compliance with health and safety standards.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Assisted with weekly price changes and ordered food ingredients and kitchen supplies.
- Completed regular inventory counts to verify stock levels to ensure product availability, while minimizing waste.
Customer Support & Caregiver
Illinois Dept. of Human Services / Addus Healthcare
Chicago
01.2015 - 12.2019
- Provided direct support to clients while maintaining strong interpersonal relationships.
- Handled scheduling, errands, and household tasks with strong attention to detail.
- Demonstrated patience, communication, and problem-solving in daily interactions.
Sales Floor Team Member / Fitting Room Attendant
Target
Chicago, IL
06.2011 - 02.2013
- Assisted customers in locating products and making purchasing decisions.
- Maintained visually appealing merchandise displays and organized store areas.
- Managed fitting room operations and handled returns or customer concerns professionally.
- Supported front-end operations including cashiering during busy periods.
Education
Pharmacy Technician Certification Program - Health Science
Northwestern College
Chicago, IL6 2019
High School Diploma -
Our Lady of Tepeyac High School
Chicago, IL5 2007
Skills
- Customer Service Excellence
- Retail Sales Support
- Product Knowledge
- Merchandising & Display Setup
- Cash Handling Support
- Conflict Resolution
- Team Collaboration
- Time Management
- Sanitation & Safety Standards
Certification
20-Hour Unarmed Security Officer Training Course
Completed March 2016.
PERC Card Active
Timeline
Assistant Deli Manager
Jewel-Osco
12.2020 - Current
Customer Support & Caregiver
Illinois Dept. of Human Services / Addus Healthcare
01.2015 - 12.2019
Sales Floor Team Member / Fitting Room Attendant
Target
06.2011 - 02.2013
High School Diploma -
Our Lady of Tepeyac High School
Pharmacy Technician Certification Program - Health Science
Northwestern College