Summary
Overview
Work History
Education
Skills
Timeline
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Evelyn Young

Evelyn Young

Houston,TX

Summary

Accomplished marketing and sales leader with 30+ years in hospitality and travel. Specializes in crafting personalized travel experiences that increase customer satisfaction and loyalty. Proven track record of resolving client issues and enhancing service delivery through attentive client relationship management.

Overview

31
31
years of professional experience

Work History

Travel Agent

World Travel Holdings
01.2020 - 04.2023
  • Remote position from home. Answered calls and sold mostly cruises, travel protection and airfare.
  • Assisted clients with itinerary planning and fulfilled special requests to create personalized travel experiences.
  • Provided expert advice on travel destinations and packages to enhance client experiences.
  • Managed bookings using advanced reservation systems and tools to ensure accuracy.
  • Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
  • Researched availability of airfare and hotel rooms using reservation systems.
  • Resolved customer complaints professionally, enhancing overall satisfaction with services provided.
  • Explained benefits of purchasing travel insurance with clients.
  • Built and maintained strong relationships with customers by delivering accurate travel itineraries and expert knowledge, contributing to client loyalty.

Fleet Manager

Amazon
Sumner, WA
01.2017 - 01.2020

Sales Manager

Emerald Queen Casino
Tacoma, WA
01.2015 - 01.2017

Sales Manager

Holiday Inn & Suites
Columbus, GA
01.2010 - 01.2015

Sales Manager

Kissin 99.3
Columbus, GA
01.1992 - 01.2008

Education

Some College (No Degree) - Hospitality, Travel & Tourism

Columbus Technical College
Columbus, GA

Skills

  • Reservation systems
  • Itinerary planning
  • Travel research
  • Destination knowledge
  • Travel insurance
  • Reservations management
  • Customer service
  • Client relationship development
  • Client management
  • Problem resolution
  • Attention to detail
  • Time management
  • Verbal and written communication
  • Interpersonal communication
  • Problem-solving
  • Reservations management

Timeline

Travel Agent

World Travel Holdings
01.2020 - 04.2023

Fleet Manager

Amazon
01.2017 - 01.2020

Sales Manager

Emerald Queen Casino
01.2015 - 01.2017

Sales Manager

Holiday Inn & Suites
01.2010 - 01.2015

Sales Manager

Kissin 99.3
01.1992 - 01.2008

Some College (No Degree) - Hospitality, Travel & Tourism

Columbus Technical College
Evelyn Young