Jana DeMarco
Yukon,OK
Summary
Dynamic travel agent with a proven track record in client communications and tailored travel planning. Skilled in reservation systems and organizational problem-solving, ensuring client satisfaction and seamless travel experiences.
Overview
18
18
years of professional experience
Work History
Travel Agent
Self-employed
05.2019 - Current
- Managed client communications to ensure clarity and satisfaction throughout travel planning processes.
- Researched and selected optimal travel options, including flights and accommodations.
- Researched and confirmed availability of airfare and hotel accommodations using reservation systems.
- Managed client communications to enhance clarity and satisfaction throughout processes.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Utilized open-ended questions to identify client needs and recommend suitable travel offerings.
- Built loyal clientele by actively listening to client needs and aligning travel options with their budgets.
- Researched availability of airfare and hotel rooms using reservation systems.
- Mitigated financial discrepancies by accurately collecting fees, managing refunds, and providing documentation.
Skin Care Consultant
Rodan + Fields
05.2017 - 05.2019
- Consulted with clients and performed tailored treatments to effectively address skincare needs.
- Assessed client needs and recommended targeted skin care and anti-aging products for optimal results.
- Educated clients on skin conditions, treatments, and products to enhance product knowledge and drive sales.
- Recommended personalized skincare products based on client needs, enhancing customer satisfaction and loyalty.
Landscaper/Housekeeper
Self Employed Services
09.2014 - 04.2017
- Maintained garden areas and landscaping greenery, improving property appearance and promoting plant health.
- Operated landscaping equipment to maintain grounds and efficiently remove trees.
- Operated landscaping equipment to maintain grounds and remove trees.
- Troubleshot mechanical issues and performed basic repairs, ensuring equipment operated at peak levels.
Accounts Receivable Specialist
Northern Safety Company - Frankfort
12.2007 - 08.2014
- Created and distributed invoices to clients for timely payments.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
- Contacted account holders with balances over 90 days past due to facilitate resolution of delinquencies.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Improved billing and month-end reporting processes.
Education
Certified Travel Agent - Tourism And Travel Management
Travel Agent Academy
Online04.2020
Licensed Real Estate Agent - Real Estate
Barnes Real Estate School
Oklahoma City, OK10.2000
Certified Paralegal - Law (Pre-Law)
City College
Norman, OK08.1993
High School Diploma -
Alva High School
Alva, OK05.1988
Skills
- Travel planning
- Itinerary planning
- Reservation systems
- Reservation management
- Hotel accommodations
- Travel insurance
- Destination knowledge
- Client relations
- Sales strategy
- Decision-making
- Organizational skills
- Problem solving
Timeline
Travel Agent
Self-employed
05.2019 - Current
Skin Care Consultant
Rodan + Fields
05.2017 - 05.2019
Landscaper/Housekeeper
Self Employed Services
09.2014 - 04.2017
Accounts Receivable Specialist
Northern Safety Company - Frankfort
12.2007 - 08.2014
Certified Travel Agent - Tourism And Travel Management
Travel Agent Academy
Licensed Real Estate Agent - Real Estate
Barnes Real Estate School
Certified Paralegal - Law (Pre-Law)
City College
High School Diploma -
Alva High School