Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evelyn Zavala

Burlington

Summary

Committed job seeker with a history of meeting company needs through consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Utilization Specialist

Skagit Regional Health
Mount Vernon
01.2024 - Current
  • Collaborated with physicians, nurses, social workers and other healthcare professionals to coordinate efficient discharges.
  • Facilitated communication between departments for smooth patient transitions.
  • Collaborated with social services to arrange community support for patients.
  • Coordinated transportation arrangements for discharged patients who lack access to reliable means of transportation.

Scheduling Coordinator

Overlake Medical Center
Bellevue
07.2022 - 01.2023
  • Schedule routine and complex primary care and specialty appointments for 9 primary locations
  • Handle a high volume of calls consistently throughout the workday while providing an exceptional patient experience
  • Obtain and verify insurance eligibility and benefits for some same day and next day appointments
  • Perform full patient registration at the time of the call and answers routine insurance questions.

Lab Assistant

Skagit Regional Health
Mount Vernon
02.2022 - 06.2022
  • Performed phlebotomy, clerical, computer and non-technical procedures
  • Performed data entry of patient information in an accurate and timely manner
  • Processed specimen tubes properly as required by the tests ordered
  • Provided superior customer service to all patients.

ER Patient Registration Specialist

Skagit Valley Hospital
Mount Vernon
07.2017 - 06.2022
  • Provide information and answers questions about consent for treatment, assignment of benefits, acceptance of financial responsibility, release of records, patient rights and responsibilities and advanced directives
  • Input patient information into Epic and verify necessary physician referrals and insurance authorizations
  • Register patients upon entry into the emergency room, diagnostics, and other Lab & Imagining departments
  • Collect personal medical and insurance information from patient or family.

Surgery Coordinator

Overlake Medical Center
Bellevue
08.2020 - 12.2020
  • Scheduling patients’ appointments and surgeries, sending reminders to patients, and scheduling emergency and add-on surgeries
  • Understanding surgical procedures, such as the necessary time a surgery takes and the medical staff necessary, to properly maintain a surgical schedule
  • Ensuring all surgical cases are scheduled in a timely manner in accordance with the Physician or Surgeon's directions
  • Preparing patients’ bills and sending them to the specific insurance company, also initiating prior authorization for qualifying procedures.

Switchboard Operator

Skagit Valley Hospital
Mount Vernon
03.2016 - 07.2017
  • Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary
  • Perform clerical duties, such as typing, distribution of employee checks, reservations for The Sunrise Inn, and sorting mail
  • Process credit card and check payments
  • Operate communication systems, such as telephone, switchboard, and intercom (paging codes).

Office Clerk

Seamar Community Health Clinic
Mount Vernon
06.2013 - 03.2015
  • Collected, filed and organized office documents, such as reports and confidential records
  • Answered the phone at the reception desk, transferring calls as needed
  • Monitored office inventory and ordered supplies
  • Sorted and delivered incoming mail and collecting and sending outgoing mail.

Education

Bachelors - Public Health

Western Governors University
UT
10-2026

Associate of Arts -

Eastern Gateway College
OH

Phlebotomy Assistant Certificate -

Skagit Valley College
WA

Patient Registration Certificate -

Skagit Valley College
WA

High School Equivalency Diploma -

Skagit Valley College
WA

Skills

  • Bilingual
  • Epic proficient
  • Exceptional evaluation and judgment skills
  • High oral and written communication skills
  • Customer engagement and support
  • Skilled in MS Office
  • Effective multitasking
  • Patient scheduling
  • Administrative support
  • Medical terminology

Languages

Spanish: Native/ Bilingual

Timeline

Utilization Specialist

Skagit Regional Health
01.2024 - Current

Scheduling Coordinator

Overlake Medical Center
07.2022 - 01.2023

Lab Assistant

Skagit Regional Health
02.2022 - 06.2022

Surgery Coordinator

Overlake Medical Center
08.2020 - 12.2020

ER Patient Registration Specialist

Skagit Valley Hospital
07.2017 - 06.2022

Switchboard Operator

Skagit Valley Hospital
03.2016 - 07.2017

Office Clerk

Seamar Community Health Clinic
06.2013 - 03.2015

Bachelors - Public Health

Western Governors University

Associate of Arts -

Eastern Gateway College

Phlebotomy Assistant Certificate -

Skagit Valley College

Patient Registration Certificate -

Skagit Valley College

High School Equivalency Diploma -

Skagit Valley College

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