Evelyn Zavala
Harlingen,USA
Summary
Dedicated and compassionate professional with experience in behavioral health, childcare, customer service, and fast-paced service environments. Background as a Registered Behavior Technician providing ABA-based support, data collection, and de-escalation to individuals with autism and neurodevelopmental needs. Skilled in supervising children of all ages, creating safe and engaging environments, and supporting social, emotional, and academic development. Strong customer service and cash-handling experience from retail and food service roles, with a consistent record of communication, reliability, and teamwork. Demonstrates exceptional adaptability, attention to detail, and the ability to remain calm and effective in dynamic or high-pressure settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician (RBT)
Bluesprig Pediatrics
Harlingen, United States
11.2022 - Current
- Collaborated with families to develop effective communication strategies.
- Maintained a safe and supportive environment for clients at all times.
- Implemented visual supports such as schedules, picture cards.
- Engaged students through play activities while incorporating therapeutic techniques.
Cashier/Customer Service
Circle K
, United States
09.2022 - Current
- Assisted customers with product inquiries and recommendations consistently.
- Handled cash, credit, and debit transactions accurately with attention to detail.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Valero
Harlingen, United States
04.2018 - Current
- Processed customer transactions efficiently and accurately.
- Managed cash drawer and balanced cash at shift end.
- Assisted customers with product inquiries and recommendations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Youth Care Worker
New Day Recilancy Center
Raymondville, United States
01.2019 - 09.2022
- Supervised daily activities for youth in residential care setting.
- Developed individualized care plans to support youth needs.
- Assisted with daily living skills to promote independence among youth.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
Child Supervisor
Magic Kingdom Learning Center
Texas, United States
03.2015 - 02.2016
- Supervised daily activities and ensured safety of children in care.
- Instructed children on proper behavior and social etiquette.
- Assisted with the development and implementation of daily schedules and lesson plans.
- Monitored playgrounds, classrooms, hallways and other areas to ensure safe environment for children.
Waitress
Taqueria El Zarape
Harlingen, United States
04.2013 - 04.2014
- Provided excellent customer service in a fast-paced restaurant environment.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Educated customers about menu items and daily specials effectively.
Education
High school or equivalent - High school diploma or GED
Harlingen High School
Harlingen, TX08.2014
Skills
- Cleaning & Maintenance
- Janitorial Experience
- Attention to Detail
- Early Childhood Education
- Lesson Planning
- Classroom Management
- De-escalation Techniques
- Austim Spectrum Disorders Support
- Mandate Reporting Knowledge
- Customer Serivice
- Strong Communication Skills
- Supervising Experience
- Administrative & Office Skills
- Data Collection & Analysis
- Organizational Skills
- Sales, Retail & Service Industry
- Warehouse, Construction & Industrial
- Bilingual (English/Spanish)
- Spanish Fluency
- Translation
Certification
- RBT Certification
- Board Certified Autism Technician
- First Aid Certification
- CPR Certification
- Certified Behavioral Health Technician
- Food Handler Certification
Languages
- English, Fluent
- Spanish, Fluent
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Registered Behavior Technician (RBT)
Bluesprig Pediatrics
11.2022 - Current
Cashier/Customer Service
Circle K
09.2022 - Current
Youth Care Worker
New Day Recilancy Center
01.2019 - 09.2022
Cashier
Valero
04.2018 - Current
Child Supervisor
Magic Kingdom Learning Center
03.2015 - 02.2016
Waitress
Taqueria El Zarape
04.2013 - 04.2014
High school or equivalent - High school diploma or GED
Harlingen High School