Evelyn Zavala

• Communicated complex information clearly and calmly to clients.
• Resolved escalated concerns with empathy and professionalism
• Maintained accuracy, confidentiality, and compliance.
• Built trust through consistent, compassionate service.
• Evaluated client financial profiles to recommend suitable mortgage options.
• Established and maintained strong client relationships to enhance customer satisfaction.

• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Communicated with customers to take drink orders accurately.

Delivered warm, personalized service to diverse guests in high-volume environments.

• Awarded MVP 2019 for exceptional service and teamwork.

• Ensured guest safety with awareness and quick judgment.

• Provided attentive service while managing multiple tables.

• Prepared both alcoholic and non-alcoholic beverages for patrons.

• Handled transactions accurately and maintained safety & cleanliness.

• Mixed and served a variety of beverages according to standard recipes and customer preferences.
• Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
• Provided recommendations to customers, enhancing their dining experience and increasing beverage sales.

• Followed safety and sanitation policies rigorously.

• Resolved guest concerns with a welcoming attitude.