Jocelyn Villalobos
Henderson,NV
Summary
Dynamic and results-driven professional with over 10 years of customer service experience, specializing in consultative selling and effective problem resolution. Proven ability to cultivate strong customer relationships while delivering exceptional service to a diverse clientele, leveraging bilingual proficiency in English and Spanish. Recognized for thriving in high-pressure environments and consistently contributing to team success through collaboration and innovative solutions. Committed to enhancing customer satisfaction and driving business growth through a proactive approach and a passion for service excellence.
Overview
10
10
years of professional experience
Work History
Store Consultant
FedEx Office
07.2023 - 11.2025
- Analyzed customer needs and delivered strategic recommendations for print graphics and shipping solutions to optimize client satisfaction.
- Provided specialized knowledge on FedEx Office offerings to enhance overall customer satisfaction.
- Addressed customer concerns swiftly, fostering positive relationships and loyalty.
- Managed complex order processing to deliver precise pricing and optimize order system functionality.
- Prepared goods for shipping by packing, labeling, and weighing parcels.
- Operated printing, binding, and related equipment to produce high-quality materials.
- Maintained a clean, organized, and safe retail environment.
- Assisted customers with self-service faxing, copying, and printing.
- Handled incoming emails and phone calls adeptly, maintaining high levels of responsiveness while multitasking.
Store Lead Consultant
FedEx Office
05.2023 - 07.2023
- Consulted with customers regarding print projects and recommended best-fit services.
- Managed production flow to ensure orders were accurate and completed on time.
- Provided leadership during shifts, supporting team members and ensuring quality control.
- Enhanced customer satisfaction by improving quality assurance processes.
- Assisted customers in shipping services and additional store tasks.
Store Consultant
FedEx Office
08.2022 - 06.2023
- Provided exceptional customer consultations using the CCC strategy.
- Processed e-commerce and in-store orders using OTP/PPA systems.
- Used strong multitasking and time-management skills during peak hours.
- Processed shipments following Purple Promise Packing standards.
- Restocked retail supplies and maintained clean, organized work areas.
Store Consultant
FedEx Office
11.2020 - 11.2021
- Managed inventory, cash control, and store operations during opening and closing.
- Maximized sales and minimized shrinkage through excellent customer service.
- Fostered team collaboration and performance through positive workplace culture.
- Handled POS transactions with accuracy and efficiency.
- Addressed customer inquiries and ensured a smooth service experience.
- Assisted with printing projects, including posters, resumes, and business cards.
- Helped customers ship items ranging from simple to fragile or complex packages.
Guest Service Representative
McDonald's
03.2018 - 09.2020
- Maintained clean and sanitized dining and preparation areas.
- Provided fast, friendly service to keep customer flow steady.
- Handled multiple roles including register, drive-thru, and food packing.
- Restocked supplies and ensured store cleanliness.
Cashier Specialist
Boudin SF
11.2015 - 03.2018
- Processed customer orders and assisted with catering preparation.
- Helped customers complete purchases and join loyalty programs.
- Supported team performance by replenishing supplies and cleaning.
- Built strong customer relationships through warm, attentive service.
Education
Associate of Arts - Child Development
Santiago Canyon College
Orange, CA06.2019
High School Diploma - undefined
Orange High School
Orange, CA06.2016
Skills
- Efficient computer multitasking
- Composed in high-stress situations
- Approachable customer service
- Strategic team guidance
- Print production expertise
- Proficient written communication
- Strong attention to detail
- Client engagement
- Organizational time strategies
- Reliability and trustworthiness
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Consultant
FedEx Office
07.2023 - 11.2025
Store Lead Consultant
FedEx Office
05.2023 - 07.2023
Store Consultant
FedEx Office
08.2022 - 06.2023
Store Consultant
FedEx Office
11.2020 - 11.2021
Guest Service Representative
McDonald's
03.2018 - 09.2020
Cashier Specialist
Boudin SF
11.2015 - 03.2018
High School Diploma - undefined
Orange High School
Associate of Arts - Child Development
Santiago Canyon College