EVELYN ALCANTARA INOCENTES
Sr Admin Assistant
Surprise,AZ
Summary
- A highly organized and detail-oriented Executive Assistant with over 20 years' experience providing thorough and skillful administrative support to senior executives. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. An independent and self-motivated professional; able to grow positive relationships with clients and colleagues at all organizational levels.
- Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sr Administrative Assistant
SILICON VALLEY BANK
PHOENIX, AZ
01.2022 - Current
- Currently supporting head of Third-Party Risk & Work Evolution leader and team
- Supporting 3 executives within the TPR & WE team
- Managed complex calendar management with focus on proper allocation of executive availability
- Execute various administrative tasks, including travel arrangements (domestic & international), scheduling, submission of expense reports, and other correspondence, as well as on-boarding and off-boarding employees for senior leadership
- Ensuring timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval and highlight any out of policy spend
- Coordinated company events and ensured employees remained up to date on events and initiatives
- Handled accounts payable and receivable and maintained documentations
- Worked with chief of staff to initiate new projects and assist in various processes.
Executive Assistant
USAA – ENTERPRISE COMPLIANCE TEAM
PHOENIX, AZ
01.2018 - 01.2022
- Execute various administrative tasks, including travel arrangements (domestic & international), scheduling, submission of expense reports, and other correspondence, as well as on-boarding and off-boarding employees for senior leadership and the Enterprise Compliance Team
- Proficiently manage VP by proactively reading emails to understand what communications are happening in our department, what deliverables are being worked on and their timelines and who are the people working on them
- Coordinates activities and ensures timely information flow for VP
- Prioritizes and organizes work for VP to meet deadlines on multiple tasks
- Prepares and updates presentations, reports, and spreadsheets for the team
- Ensures data to and from leadership members are treated with appropriate level of confidentiality
- Served as the main coordinator/key contact for real estate matters such as moves and space allocations for the USAA Phoenix campus.
Executive Assistant
AMERICAN EXPRESS
PHOENIX, AZ
01.2004 - 01.2018
TECH TEAM
American Express
- Supported 3 VPs and their teams in technology department within,
- Responsibilities include supporting the VP’s day to day activities
- Responsible for calendar management on a daily, weekly, and monthly basis
- Procuring laptops, office supplies, office space, etc
- And managing the procurement process including researching and approving invoices and researching standard accounting errors
- Time keeping and submission for the team and managing ad-hoc team requests
- Work closely with the other executive assistants on office operations
- Ensuring timely preparation and processing of expense reports and invoices; review expenses submitted to leader for approval and highlight any out of policy spend
- Manage various accounting functions including expense management, resource reallocations, and telephonic issues
- GSM-TLM TEAM
- Supported a VP that headed the GSM-Third Party Lifecycle team within Global Business Service
- The team comprised of 60+ staff
- Responsibilities include supporting the VP’s day to day activities
- Provided support functions for large FTE and contractor base
- Coordinated and set up high-level conference calls, board and management meetings, special events and travel arrangements for top executives
- Managed asset inventories and conducted technology refreshes when appropriate and within budget constraints
- Effectively streamlined all real estate allocations and FTE/contractor on-boarding tasks seamlessly
- Managed a team of 2 executive assistants
- RIM - CCSG TEAM
- Coordinated and facilitated the Modeling Strategy Committee meetings (MSC)
- Collected and distributed crucial reports monthly for the committee (e.g., Score Verification Reports, Model Tracking reports etc)
- Maintained MSC documents in the RIBNET intranet site for the committee
- Took the initiative to learn the basic SAS language and have included additional responsibilities in processing test files for the team
- Shadowed with Sr
- BSA in CAS through a mentoring program, as a result expanded my knowledge of the company
- RIM - ICSS TEAM
- Supported two Vice Presidents and 18 staff in a fast paced, dynamic environment in the ICSS Department
- Current duties include facilitate leadership meetings, created correspondences, ordered, and maintained office supplies, processed expense reports, created presentations, made travel arrangements, planned meetings, managed calendars, and updated various databases daily.
Sr. Executive Assistant
AUTOMATIC DATA PROCESSING
JERSEY CITY, NJ
01.2003 - 01.2004
- Coordinated and setup high level conference calls, board/management meetings, special events and travel arrangements for top executives
- Updated and maintained the SVP of Human resources and SVP of Business Strategy daily calendars
- Utilized databases and accounting programs to organize and maintain company records
- Handled production and timely dissemination of HR reports.
Marketing Coordinator
CITIGROUP - SALOMON BROTHERS ASSET MGT TEAM
NEW YORK, NY
01.2001 - 01.2003
- Main duties included: Generated and updated weekly, monthly, and quarterly financial reports for the department, coordinated preparation and timely dissemination of company reports and slide presentations for department, coordinated company seminars and meetings.
Administrative Assistant
CITIGROUP - SALOMON BROTHERS ASSET MGT TEAM
NEW YORK, NY
01.1998 - 01.2001
- Supported the mutual funds desk team with duties including creating correspondence, create presentations, make travel arrangements, and other basic clerical duties.
Executive Assistant
MOODY’S INVESTORS SERVICE
NEW YORK, NY
01.1996 - 01.1998
- Supported the Managing Director and six Vice Presidents of the Retail department.
Education
Master’s - project management
Grand Canyon University
AB - Business Administration
formerly Maryknoll) College
1990
Skills
- Computer skills include
- MS Word, Excel, PowerPoint, Outlook, Slack, One Note and Asana Knowledge of the following corporate applications: XMS, Arriba, and Concur
- Meeting Support
- Travel Administration
- PC Proficiency
- Mail Management
- Back Office Operations
- Business Correspondence
- Organize Files
- Set Appointments
- Microsoft Office
- Executive Calendars
- Travel Planning
- Executive Support
- Expense Reporting
- Filing
- Spreadsheets
Certification
CAP (Certified Administrative Professional), Nov 2021
SVB Confidential
SVB Confidential
Timeline
Sr Administrative Assistant
SILICON VALLEY BANK
01.2022 - Current
Executive Assistant
USAA – ENTERPRISE COMPLIANCE TEAM
01.2018 - 01.2022
Executive Assistant
AMERICAN EXPRESS
01.2004 - 01.2018
Sr. Executive Assistant
AUTOMATIC DATA PROCESSING
01.2003 - 01.2004
Marketing Coordinator
CITIGROUP - SALOMON BROTHERS ASSET MGT TEAM
01.2001 - 01.2003
Administrative Assistant
CITIGROUP - SALOMON BROTHERS ASSET MGT TEAM
01.1998 - 01.2001
Executive Assistant
MOODY’S INVESTORS SERVICE
01.1996 - 01.1998
TECH TEAM
American Express
Master’s - project management
Grand Canyon University
AB - Business Administration
formerly Maryknoll) College
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