Evelyne Vallejo
Il Bracco
Phoenix,AZ
1
Language
9
years of professional experience
I am a hard-working, empathic and versatile professional. From working in the service industry for 9 plus years competent in high volume and upscale restaurant environments; curating each guest's experience to be memorable and phenomenal. In addition, I have experience in sales support roles including writing up estimates, preparing invoices, and data entry. My broad labor experience has equipped me with skills for different roles and tasks. I adapt quickly and my strong work ethic makes me determined to learn and take on new challenges.
Work History
Server
4 Months- Provided an efficient yet quick and paced dining experience.
- Learned and memorized a vast portion of our elegant wine selection
- Provided wine service such as presenting the bottle, properly opening and pouring skills, guest tasting and simultaneously recommending wine and food pairings.
- Constantly communicated with my team and expo via "quiet" callbacks. The purpose of this was to have a seamless and smooth lunch or dinner shift.
- Managed proper coursing time intervals in a high volume fast paced environment.
- Remarking and manicuring each of my tables after every course and throughout their experience
- Delivered a graceful and hospitable style of service with a great amount of Italian cuisine knowledge, learning preparation methods equipping me to provide real and thorough restaurant and menu inquiries.
Server
1 Year 6 Months- Managed a high-volume 6–9 table section while maintaining exceptional guest service standards
- Demonstrated extensive knowledge of upscale menu offerings and tequila program recommendations.
- Assisted guests with pairings and menu selections to enhance dining experience and increase sales.
- Certified trainer responsible for onboarding and mentoring new team members on standards and procedures.
- Supported and executed BEO (Banquet Event Order) events with professionalism and efficiency
- Maintained high hospitality standards in a fast-paced, high volume dining environment.
- Managed orders efficiently using aloha point-of-sale system.
- Trained new staff on menu offerings and service protocols to enhance team performance.
- Collaborated with chef and back of house to ensure timely food preparation and quality control.
- Cultivated warm relationships with regular customers.
Server
1 Year 5 Months- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server-Host
4 Years 5 Months- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Upheld high standards of sanitation in accordance with health department regulations.
Customer Service Representative/ Sales Rep
1 Year 7 Months- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked glass shipments to ensure accurate delivery of merchandise.
- Maintained an organized filing system for customer records and service requests.
- Performed data entry tasks related to sales, returns, accounts receivable.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Reconciled invoices for accuracy prior to sending them out for payment processing.
- Conducted regular follow-up calls with customers after purchase completion.
- Scheduled appointments for customers who need assistance with product installation or repair.
Education
High School Diploma
Skills
Detail oriented
Critical thinker
Excellent memory retention
Multi-tasking and ability to handle stressful situations professionally
Active listener
Strong work ethic
Detail-oriented
Time management
Hospitable and guest experience
Languages
Spanish
Native/ Bilingual
Education and Training
other
Timeline
Server
Il Bracco
06.2026 - CurrentRead More
Server
Blanco Reserva FOX
11.2024 - 05.2026Read More
Server
Ojos Locos Sports Cantina
06.2023 - 11.2024Read More
Server-Host
Los Reyes de la Torta
01.2019 - 06.2023Read More
Customer Service Representative/ Sales Rep
Crystal Clear View Glass
06.2017 - 01.2019Read More
Arrowhead Christian Academy
High School Diploma
Read More