Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Evelyn (EJ) Grayson

Houston,TX

Summary

  • I am able to learn quickly on the job. As an employee I believe efficient use of time, dedication to high quality, and sincerity of effort are the most important qualities to exemplify. I am proficient in general use of the Microsoft suite and Mac systems. My positive demeanor allows me to contribute excellent work and execute effective communication with fellow employees and the public. My experience in customer service has honed my ability to work efficiently and smilingly in high stress environments.
  • Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
  • Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Consultant

Sterling McCall Lexus
Houston, TX
12.2022 - Current
  • Provided excellent customer service to customers by answering inquiries and resolving complaints.
  • Demonstrated knowledge of company products and services, including pricing plans and features.
  • Researched billing issues for customers using various software programs.
  • Handled incoming calls from customers regarding product or service orders.
  • Processed payments for services rendered in a timely manner.
  • Analyzed data from surveys to identify areas where improvements could be made in customer service delivery processes.
  • Collaborated with other departments within the organization to ensure that all requests were handled efficiently.
  • Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.

Voice Teacher

CE King High School
Houston, TX
02.2022 - 10.2023
  • Assessed student progress through periodic evaluations and provided feedback on areas needing improvement.
  • Conducted regular recitals to showcase student progress in a live setting.
  • Gave private lessons in both one-on-one settings as well as small groups.
  • Facilitated communication between school administration and staff members concerning any issues related to the voice program.
  • Helped singers prepare for recording sessions, concerts and choral performances.

Clerical Worker

Craft Masters
Houston, TX
01.2009 - 08.2021
  • General Aid-Craft Master.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
  • General Commercial Property
  • Pulling reports together for open accounts to make it receivable for each account.
  • Customer focus with the ability to get to the root of the problem.

Staff Singer

Christ Episcopal Church
Nacogdoches, TX
04.2016 - 06.2021
  • As a staff singer at Christ Episcopal Church, I was always punctual to make sure the congregation had the best worship experience. I worked closely with my choir director to create a sense of community and a peaceful atmosphere.

Grad Assistant

Stephen F. Austin State University
Nacogdoches, TX
08.2018 - 05.2020
  • Greeted clients, assisting operations by performing entrance interview tasks to determine need.
  • Handled data entry tasks with high levels of speed and accuracy.
  • Updated business forms to streamline processing and improve efficiency.
  • Directly work with Leaders to provide the best outcome for students.
  • Having the work knowledge to handle problems independently.

Summer Counselor

SFASU Choir Camp
Nacogdoches, TX
06.2015 - 06.2018
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Enforced discipline and policies to protect safety of recreational activity participants.

Education

Masters - Vocal Performance

Stephen F Austin State University
Nacogdoches, TX
05.2020

Bachelor - Vocal Performance

Stephen F. Austin State University
Nacogdoches, TX
05.2018

Skills

  • Customer Service
  • Microsoft Office
  • Improvement plan knowledge
  • Customer interaction
  • Oral communication
  • Time Management
  • Team building

Certification

  • Auto, Property -License - 2022
  • State Farm- Auto, Estimatics, Policy

References

Nita Hudson, Professor of Voice/ Church choir director (936-553-8834)

Dr. Jamie Weaver, Professor of Musicology at Stephen F. Austin State University (541-221-1568)

Wanda Cuniff, Deacon at Christ Church, Nacogdoches (936-556-2793)

Kade Smith, Associate Director, Rice Annual Fund at Rice University (713-348-5344)

Timeline

Service Consultant

Sterling McCall Lexus
12.2022 - Current

Voice Teacher

CE King High School
02.2022 - 10.2023

Grad Assistant

Stephen F. Austin State University
08.2018 - 05.2020

Staff Singer

Christ Episcopal Church
04.2016 - 06.2021

Summer Counselor

SFASU Choir Camp
06.2015 - 06.2018

Clerical Worker

Craft Masters
01.2009 - 08.2021

Masters - Vocal Performance

Stephen F Austin State University

Bachelor - Vocal Performance

Stephen F. Austin State University

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Evelyn (EJ) Grayson