Evelyn Karina Perez
Fayetteville,USA
Summary
Skilled customer engagement, problem solving, and various software operations. Known for remaining poised and calm in busy environments. Results-driven with solid administrative and financial management skills. High energy team player dedicated to maximizing customer loyalty with exceptional support. Well organized in planning, problem solving, and multitasking in fast-paced hospitality settings.
Overview
4
4
years of professional experience
Work History
Consumer Relations Specialist
Bank OZK
07.2024 - Current
- Manage client accounts, ensuring seamless service delivery and resolving complex issues. Implement process improvements, enhancing operational efficiency.
Waitress
Las Palmas Mexican Restaurant
09.2023 - 07.2024
Relationship Banker
Arvest Bank
09.2021 - 09.2023
- Displays friendliness to customers and consistently builds rapport to not only find the needs of the customer, but to build the relationship with the bank
- Helps resolve customer complaints personally, or by referring them to the proper area
- Collaborative Problem Solving
- Identifies and analyzes problems and taking effective actions to solve them
- Transfers knowledge from one situation to another
- Team player and quick learner
- Works to understand peers' thought process to get a mutual understanding, as well as a solution to the problem
- Effective Communication
- Consistently practices active listening with customers as well as peers
- Humbly accepts all feedback as well as comfortably provides feedback
- Money Handling
- Practices cash drawer maintenance
- 5+ years' experience of money handling
- High level of accuracy — 17,954 transactions with very few disputes having to be filed due to own fault, taking pride in accuracy
- Won teller of the year, 2022
- Clearly understands the implications of situations and uses sound judgment when deciding what to do, weighing options carefully and thoroughly
- Comfortable delegating tasks to fellow peers; delegates appropriate and challenging responsibilities
Education
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Conway High School
Conway, AR05.2019
Skills
- Customer Service
- Leadership
- Critical Thinking
- Adaptability
- Time Management
- Problem Solving
- Attention to Detail and Accuracy
- Empathy and Compassion
Languages
Spanish
Native or Bilingual
References
Britney Hogeland - Arvest Bank
Bhogeland@arvest.com
1 (479) 774-1002
Ana Cobon - Arvest Bank
Acobon4@arvest.com
+1 (479) 746-1329
Timeline
Consumer Relations Specialist
Bank OZK
07.2024 - Current
Waitress
Las Palmas Mexican Restaurant
09.2023 - 07.2024
Relationship Banker
Arvest Bank
09.2021 - 09.2023
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Conway High School