To obtain a Scientist position in the Biotechnology industry allowing me to apply my education and experience while gaining hands-on expertise and knowledge on innovative methods.
Overview
5
5
years of professional experience
Work History
Scientific Support Associate
Asuragen, A Bio-Techne Brand
02.2023 - Current
Increased support quality with thorough troubleshooting and problem-solving techniques.
Monitored employee and customer interactions to assess quality of service with case handling on Salesforce.
Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
Support consistent and responsive front-line communication with customer inquiries and complaints, including all documentation processes
Work together in partnership with Research, Technology Development, Operations, QA, Regulatory, and Sales/Marketing on a routine basis
Utilize feedback on external product use cases to inform enhancements to production/QC processes
Seek training opportunities that enhance the technical knowledge base
QC Analyst I
Cell Marque Millipore Sigma
05.2021 - Current
Perform Quality Routine Testing of Raw, Bulk, and Finished Good Antibody Products, analyze and review results to release product
Qualified to perform IHC, ELISA, and Bioburden QC Laboratory testing
Analyze data and complete Out of Specification Reports as needed, assist in data-mining for Deviation Reports
Qualify and Maintain QC Antibody and Tissue Standards utilized as positive controls in QC testing.
Manufacturing Lead
Gemini Bio
03.2019 - 02.2021
Oversaw manufacture of custom media, serums, and reagents while closely adhering to SOPs, and cGMP
Provide detailed shift summary and refine processes
Manage, maintain and plan manufacturing schedule
Assist with completion of costing sheets
Perform controlled document review, inventory management and ordering, work closely with quality to write controlled document reports (ex
Deviations, Planned Deviations, DCRs)
Provided coaching, training and development as Interim Manufacturing Supervisor during FEMA project
As MFG Associate performed and trained colleagues on cGMP processes yielding quality products
As QC Associate learned to test raw material (ex
Endotoxin, Sterility, pH and Osmolality), received and sampled incoming material, created quality documents (ex
Certificates of Analysis, Certificated of Origin), performed and trained other colleagues on new Environmental monitoring program, assisted with facility cleaning and operational maintenance/calibration, learned controlled documents’ filing system.
Education
Bachelors of Science in Molecular, Cell and Developmental Biology -
University of California, Santa Cruz
01.2018
Proposed Biology Major/Transfer -
Santa Rosa Junior College
01.2016
Skills
Two Years Practice of Aseptic Technique, one year practice of IHC and ELISA, one year practice of qPCR, dPCR
cGMP and GDP trained, trained in Data Integrity Assessment
Understand, adhere to, and assist in editing SOPs
Proficient in use of Excel, Word, Smartsheet, and SAP Software
Lean Six Sigma Sigma trained, Yellow Belt Level
Proficient in use of Salesforce, Case handling
Data Analysis and Troubleshooting Skills
Knowledge of basic biology lab techniques through lab coursework involving cell cultures, gel electrophoresis, molecular biology assays (northern and western blotting) and PCR
Proficient in reading, writing, and speaking Spanish
Timeline
Scientific Support Associate
Asuragen, A Bio-Techne Brand
02.2023 - Current
QC Analyst I
Cell Marque Millipore Sigma
05.2021 - Current
Manufacturing Lead
Gemini Bio
03.2019 - 02.2021
Bachelors of Science in Molecular, Cell and Developmental Biology -