Evelynq Padilla
Johnston
Summary
Bilingual customer support and technology professional with a Bachelor’s Degree in Systems Engineering and experience providing technical assistance, troubleshooting, user support, and data management. Skilled in resolving issues, communicating with users, managing support requests, and explaining solutions clearly. Experienced with Microsoft Office, Excel, SQL, databases, and remote technical support. Native Spanish speaker with developing English proficiency and strong commitment to continuous learning and professional growth.
Overview
6
6
years of professional experience
Work History
Team Lead
Wewash Laundry Co
Des Moines, IA
09.2024 - Current
- Support daily operations while maintaining quality standards and efficient workflow.
- Review customer tickets to ensure accurate processing and completion of service requests.
- Assist team members with organization, task coordination, and problem-solving.
- Maintain attention to detail while managing customer orders and operational tasks.
- Support a positive customer experience through reliable and timely service.
System Engineer
ESE Cartagena De Indias
Cartagena, Colombia
02.2022 - 06.2023
- Provided remote and on-site technical support to users, resolving hardware, software, and system issues.
- Assisted users by identifying problems, explaining solutions, and providing technical guidance.
- Administered PBX telecommunications systems using the Issabel platform.
- Created reports and analyzed healthcare information using SQL queries.
- Generated customized reports to support organizational needs.
- Maintained accurate data records and supported daily technology operations.
System Engineer
Cartagena District Jail
Cartagena, Colombia
02.2020 - 12.2021
- Provided on-site technical support and troubleshooting for computer systems and technology equipment.
- Created and maintained a database system for organized collection of institutional information.
- Administered and configured CCTV surveillance systems.
- Assisted employees with technical issues and system questions.
- Managed confidential information with accuracy and professionalism.
Education
Bachelor’s Degree in Systems Engineering - System Engineer
Universidad De San Buenaventura Cartagena
Cartagena, Colombia03-2010
Skills
- Customer Service & User Support
- Help Desk Support
- Remote Technical Support
- Troubleshooting
- Ticket Management
- Microsoft Office Suite
- Microsoft Excel
- Pivot Tables
- Google Workspace
- SQL
- Microsoft Access
- Database Management
- Data Reporting
- Issabel PBX Administration
- CCTV Systems
- Teamwork and collaboration
- Goal setting
- Hardware and software installation
- Configuration management
- Computer skills
- Attention to detail
- Written communication
- File management
- Data accuracy
Timeline
Team Lead
Wewash Laundry Co
09.2024 - Current
System Engineer
ESE Cartagena De Indias
02.2022 - 06.2023
System Engineer
Cartagena District Jail
02.2020 - 12.2021
Bachelor’s Degree in Systems Engineering - System Engineer
Universidad De San Buenaventura Cartagena