Hi, I’m
EVENS DOSSOU
NAPLES,FL
Summary
An organized and dependable candidate, highly skilled in multitasking and technology. Quickly learns new skills and successfully manages multiple priorities with a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to achieve team goals.
Overview
7
years of professional experience
Work History
Mission Of Hope Haiti
Translation
01.2017 - 12.2018
Job overview
- Translate from English, French, and Creole for International Non-Profit Organizations
UNO United Nearshore Operations
Customer Service Agent
01.2019 - 07.2019
Job overview
- Worked for about 6 months assisting customers Troubleshooting and also with orders inquiry
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
CCD Contact Center Dominicana
Health Support
08.2021 - 12.2021
Job overview
- Assisted patients to schedule imaging exams with Simon Med Imaging
- Enhanced patient satisfaction by providing timely and efficient health support services.
SELF SERVICE AGENCY
Tech Services Provider
Job overview
- Provided tech services to people with Computer tech issues and
- Provided tech support to call center companies on installing Workstations, Setup Remote computers to work from different countries, internet Access
- Collaborated with cross-functional teams to identify areas of improvement and implement solutions.
- Served as an escalation point for complex technical issues, providing expert guidance to resolve challenging cases.
Golisano Children's Museum Of Naples
Visitor Service Specialist
04.2024 - Current
Job overview
- Enhanced visitor experiences by providing personalized assistance and information about exhibits and events.
- Assisted in the planning and execution of special events, contributing to increased visitor attendance and satisfaction.
- Developed and implemented strategies for improving customer service, resulting in a more efficient visitor experience.
- Collaborated with team members to streamline ticketing processes, reducing wait times for guests.
Education
MISSION OF HOPE
High School Diploma
07.2016
GET UNIVERSITY
from Networking
07.2018
Skills
- Excel
- Word
- Google Doc
- Google sheet
- Router Troubleshooting
- IPV4
- Computer hardware troubleshooting
- All Basic Software Troubleshooting
- Windows Operating System Troubleshooting
- Live Sound Technician
- Good Typing Skills
- Project House
- Team Management
- Digital Audio Workstations
- Sound system installation
- Networking Techniques
Languages
English
Native or Bilingual
Spanish
Professional Working
French
Native or Bilingual
Timeline
Visitor Service Specialist
Golisano Children's Museum Of Naples
04.2024 - Current
Health Support
CCD Contact Center Dominicana
08.2021 - 12.2021
Customer Service Agent
UNO United Nearshore Operations
01.2019 - 07.2019
Translation
Mission Of Hope Haiti
01.2017 - 12.2018
Tech Services Provider
SELF SERVICE AGENCY
MISSION OF HOPE
High School Diploma
GET UNIVERSITY
from Networking
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