E'Veonna Ledet
Fresno,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and pharmacy operations, notably with Walgreens. Excelled in problem-solving and critical thinking, enhancing customer satisfaction and loyalty. Skilled in data entry and Microsoft Excel, adept at improving service delivery and operational efficiency. Proven track record of resolving complex customer issues, demonstrating exceptional customer relations and active listening abilities.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Word of Restoration
09.2022 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained details of gym and kept office in great care
Pharmacy Technician
Walgreens
02.2021 - 03.2023
- Resolved third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
RIDGE POINT HS
500 Waters Lake Blvd Missouri City, TX 7745905.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Data Entry
- Microsoft Excel
Timeline
Customer Service Representative
Word of Restoration
09.2022 - Current
Pharmacy Technician
Walgreens
02.2021 - 03.2023
High School Diploma -
RIDGE POINT HS
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