Ever Alvarado
Twin Lakes,WI
Summary
Seeking a position where I can exercise my customer service skills as well as my administrative skills, in addition to my potential growth.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
McDonald's
Kenosha, WI
11.2022 - Current
- Provided exceptional customer service.
- Developed strategies for providing excellent customer service experience.
- Reviewed customer complaints to identify areas of improvement.
- Provided exceptional leadership skills for crew members and associates.
Kitchen Manager
The Packer Inn
Silver Lake, WI
11.2018 - 10.2021
- Developed and implemented kitchen policies, procedures, and quality standards.
- Conducted staff meetings to discuss menu changes and safety protocols.
- Trained new kitchen staff on proper food-handling techniques.
- Kept control of customer food orders.
- Executed recipes accordingly.
- Kept control of inventory.
- Worked hand in hand with the team to achieve desired numbers for controllables.
Foreman
Creative Edge Landscapes LLC
Twin Lakes, WI
04.2020 - 12.2020
- Developed and implemented safety protocols for the team.
- Maintained daily logs of labor and equipment used on-site.
- Ensured all workers adhered to company policies and procedures.
- Maintained closed relationship between labor and leadership.
Education
ESL Capacitation - Sociology
Manual Arts- Crenshaw Community Adult School
Los Angeles, CA09-2001
Some College (No Degree) - Behavioral Sciences
City Colleges of Chicago-Harry S Truman College
Chicago, IL04-1998
Skills
- Went to the Hamburger University (McDonald’s completion of Shift Management Advanced course) “Being the best at what we do”
- Food Safety Certified Manager
- Bobcat Mini Excavator Operator Training Course
- Bobcat Skid-Steer Loader Operator Training Program
Timeline
Customer Service Manager
McDonald's
11.2022 - Current
Foreman
Creative Edge Landscapes LLC
04.2020 - 12.2020
Kitchen Manager
The Packer Inn
11.2018 - 10.2021
ESL Capacitation - Sociology
Manual Arts- Crenshaw Community Adult School
Some College (No Degree) - Behavioral Sciences
City Colleges of Chicago-Harry S Truman College