Ever Vargas Ruiz
Phoenix,AZ
Summary
Bilingual hospitality professional with 7+ years of progressive experience in fast-paced restaurant environments, demonstrating exceptional customer service, cash handling, and conflict resolution skills. Adept at managing diverse client interactions with empathy and professionalism, maintaining accuracy in transactions, and working efficiently under pressure. Proven ability to train and lead teams while upholding operational standards. Seeking to leverage strong interpersonal and problem-solving skills to transition into a customer service role within the banking or financial services industry, ensuring client satisfaction and compliance with regulatory policies.
Overview
9
9
years of professional experience
Work History
Client Experience Associate
Rosso Italian
Phoenix, AZ
10.2023 - Current
- Manage high-volume customer interactions with a focus on personalized service.
- Process cash and electronic transactions accurately.
- Record customer preferences and feedback using POS and CRM tools.
- Resolve guest concerns with empathy and escalate when needed.
- Collaborate with staff for seamless service flow.
- Maintain compliance with standards and privacy policies.
Operations Support
Wren & Wolf
Phoenix, AZ
05.2020 - 10.2023
- Prepared systems for daily front-of-house operations.
- Managed inventory and ensured compliance with safety standards.
- Balanced cash drawers and corrected discrepancies.
- Optimized workflow during peak hours.
- Ensured adherence to policies and regulations.
Guest Services & Training Lead
Hanny's
Phoenix, AZ
01.2017 - 05.2020
- Trained new staff on procedures and customer service standards.
- Provided top-tier service in a busy downtown setting.
- Handled complaints to create positive guest experiences.
- Maintained training and service records for management.
- Led floor operations during high-traffic times.
Education
Gateway Community College
Phoenix, AZSkills
- Fluent in English and Spanish
- Customer service via phone, email, and in-person
- Accurate cash handling and financial reconciliation
- POS systems and CRM software proficiency
- Multitasking in high-volume settings
- Policy compliance and confidentiality
- Training and mentoring experience
Timeline
Client Experience Associate
Rosso Italian
10.2023 - Current
Operations Support
Wren & Wolf
05.2020 - 10.2023
Guest Services & Training Lead
Hanny's
01.2017 - 05.2020
Gateway Community College