Everett Evergarden
Duarte,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
7
7
years of professional experience
Work History
Sales Representative
SolarMatch
11.2022 - 12.2023
- Developed and implemented sales strategies to increase profits.
- Answered customer questions about products and services, and promoted key items.
- Expanded customer base through cold calling, networking, and relationship building.
- Listened to customer needs and desires to identify and recommend optimal products.
Supervisor
Kelly's Kookies
10.2017 - 10.2021
- Educated staff on organizational mission and goals to help employees achieve success.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Supervisor
Office Depot Inc
01.2017 - 07.2017
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
Pasadena, CA2015
Skills
- Upselling and Cross Selling
- Computer Proficiency and Microsoft Office
- Organization
- Customer Service
- Team Supervision
- Adaptable and Flexible
- Attention to Detail
- Sales closing
- Staff Training
- POS Software
- Cash Handling
- Cold-calling
Timeline
Sales Representative
SolarMatch
11.2022 - 12.2023
Supervisor
Kelly's Kookies
10.2017 - 10.2021
Supervisor
Office Depot Inc
01.2017 - 07.2017
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
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