Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Everett Jackson

Oklahoma City,OK

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

16
16
years of professional experience

Work History

AVID Teacher

OKCPS
Oklahoma City, OK
01.2021 - 07.2023
  • Utilizes content area and specialization skills to provide instructional leadership in curriculum planning
  • Developed and implemented AVID strategies to support students with college and career readiness.
  • Monitor class rosters to ensure proper placement for AVID students
  • Teaching students academic and social skills to help them develop the educational habits and behaviors needed to succeed in a rigorous curriculum

SFS / Merchandising Team Member

Academy Sports and Outdoors
Oklahoma City, OK
01.2020 - 01.2021
  • Conducted market research to identify customer preferences and determine demand for products.
  • Developed merchandising strategies to maximize sales and profitability.

Seasonal HR Coordinator

Amazon Fulfillment Center
Oklahoma City, OK
08.2018 - 06.2019
  • Reviewed, managed, and responded to case/task workload in Panorama, the HR case management system
  • Coordinate the review and resolution of attendance-related matters for the site, including roster review
  • Ensured data integrity in HRIS (Peoplesoft) systems

Armed Security Guard

Elite Protection Agency
Oklahoma City, OK
05.2016 - 01.2019
  • assigned to monitor a location or property for illegal activities, suspicious behavior, or dangerous situations.

Armed Security Guard

G4S Secure Solutions
Oklahoma City, OK
07.2012 - 01.2017
  • Look for irregular or unusual conditions that may create security concerns or safety hazards.
  • Performed security patrols of designated areas to ensure safety and deter criminal activity.

Customer Service Rep.

Southwest Airlines
Oklahoma City, OK
10.2007 - 05.2009
  • Provide positively outrageous customer service to internal and external customers, including new and existing bookings, rental cars, and revenue promotion
  • Maintained and upheld company policies and procedures and met company metrics and requirements on incoming calls
  • Assist customers with reward account balances, baggage inquiries, and the best travel experiences
  • Meet call requirements, including handling time and compliances, to ensure each customer receives the legendary customer service Southwest Airlines is known for.

Education

Master's - Christian Studies / Leadership -

Oklahoma Baptist University
01.2021

B.S. - Organizational Leadership -

Southern Nazarene University

Skills

  • Customer service experience
  • Exceptional organized and time management skills
  • Ability to make quick and independent decisions
  • Effective communicator and team player
  • Trained in emotional intelligence and conflict resolution

Accomplishments

  • Published Children’s Author: Kimme’s Spring Break, Kimme Meets Squirrelly D, and Kimme Gets a Valentine
  • The State of Oklahoma Citation of Recognition “Celebration of African American Authors”

Timeline

AVID Teacher

OKCPS
01.2021 - 07.2023

SFS / Merchandising Team Member

Academy Sports and Outdoors
01.2020 - 01.2021

Seasonal HR Coordinator

Amazon Fulfillment Center
08.2018 - 06.2019

Armed Security Guard

Elite Protection Agency
05.2016 - 01.2019

Armed Security Guard

G4S Secure Solutions
07.2012 - 01.2017

Customer Service Rep.

Southwest Airlines
10.2007 - 05.2009

Master's - Christian Studies / Leadership -

Oklahoma Baptist University

B.S. - Organizational Leadership -

Southern Nazarene University

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Everett Jackson