Summary
Overview
Work History
Education
Skills
Timeline
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Everett Whiteside

Evansdale,IA

Summary

Dynamic Cable Technician with a proven track record at Mediacom, excelling in emergency repairs and system testing. Skilled in troubleshooting and customer service, I effectively minimized downtime and enhanced client satisfaction. Committed to safety and efficiency, I consistently delivered high-quality installations and service changes, ensuring optimal performance and reliability.

Overview

17
17
years of professional experience

Work History

Cable Technician

Mediacom
Waterloo, IA
02.2015 - Current
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.

Sales Representative/Credit Manager

Rent A Center Warehouse & Retail Store
Waterloo, IA
09.2009 - 10.2014
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Trimmer Level 2

Wright Tree Service
Waterloo, IA
06.2008 - 08.2009

Trim trees on and around utility lines, to maintain a safe service distance.

Education

Denison High School/Denison Job Corps
10 Opportunity Dr, Denison, IA 51442

Skills

  • Hand tool proficiency
  • Cabling layouts
  • Troubleshooting skills
  • Customer service
  • System testing
  • Equipment preparation
  • OSHA compliance
  • Service calls
  • System configuration
  • Customer training
  • Device configuration
  • Customer education
  • Customer relations
  • Troubleshooting
  • Signal testing
  • Cable arrangements
  • Cable installation
  • Safety practices
  • Installing equipment
  • Data cabling installation
  • Safety awareness
  • Documenting activities
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Critical thinking
  • Active listening

Timeline

Cable Technician

Mediacom
02.2015 - Current

Sales Representative/Credit Manager

Rent A Center Warehouse & Retail Store
09.2009 - 10.2014

Trimmer Level 2

Wright Tree Service
06.2008 - 08.2009

Denison High School/Denison Job Corps
Everett Whiteside