Elliot Woessner
Easton,MD
Summary
Dynamic Cable Technician with Easton Utilities, skilled in cabling layouts and network troubleshooting. Proven track record in enhancing customer satisfaction through efficient service calls and mentoring junior staff. Adept at signal testing and maintaining OSHA compliance, ensuring safety and quality in all installations. Committed to optimizing processes and fostering teamwork.
Experienced in customer relations, regional cabling, and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities.
Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet, and phone bundles.
Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems, and training users.
Overview
9
9
years of professional experience
Work History
Cable Technician
Easton Utilities
05.2022 - Current
- Installed and maintained cable infrastructure to ensure optimal service delivery.
- Conducted routine inspections and troubleshooting of network systems for efficiency.
- Collaborated with team members to optimize installation processes and reduce downtime.
- Mentored junior technicians on best practices in cable installation and repair techniques.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
Easton Velocity Technical Liaison
Easton Utilities
08.2024 - 03.2025
- Coordinated cross-departmental communication to enhance project alignment and stakeholder engagement.
- Developed and maintained relationships with external partners to facilitate service delivery improvements.
- Managed customer inquiries, providing timely resolutions and improving overall satisfaction ratings.
- Led training sessions for new staff on operational procedures and best practices, enhancing team efficiency.
- Oversaw project timelines and deliverables, ensuring adherence to established deadlines and quality standards.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Collaborated closely with department heads to identify opportunities for process improvement initiatives.
- Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
Bartender/Server/Chef
Ruse at the Wildset
01.2021 - 05.2023
- Crafted unique cocktails, enhancing guest experience and satisfaction.
- Trained new staff on drink preparation and customer service protocols.
- Developed seasonal drink menus, incorporating local ingredients and trends.
- Managed inventory levels, ensuring timely restocking of supplies.
- Oversaw bar operations during peak hours, maintaining efficiency and quality.
- Collaborated with kitchen staff to create complementary food pairings for beverages.
- Served high customer volumes during special events, nights, and weekends.
- Monitored compliance with health and safety regulations to ensure a safe environment.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Manager
Ava's Pizza
03.2020 - 05.2021
- Supervised daily operations to ensure timely service and quality standards.
- Trained staff on food safety protocols and customer service best practices.
- Coordinated inventory management to minimize waste and optimize stock levels.
- Implemented standard operating procedures for efficient kitchen workflows.
Bartender/Server
Limoncello Restorante
05.2017 - 01.2020
- Prepared and served a variety of alcoholic and non-alcoholic beverages to customers.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health standards.
- Assisted in managing inventory levels, restocking supplies as needed to meet service demands.
- Collaborated with team members to create a positive atmosphere during peak hours.
- Implemented efficient drink preparation techniques to enhance service speed and quality.
- Trained new staff on bar operations, beverage preparation, and customer interaction protocols.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
GED -
Easton High School
Easton, MDSkills
- Cabling layouts
- Hand tool proficiency
- Troubleshooting skills
- Customer service
- Network troubleshooting
- Service calls
- Cable installation
- Signal testing
- Troubleshooting systems
- System testing
- Fiber optic splicing
- OSHA compliance
Accomplishments
Achieved Installer Tech Level 2
Timeline
Easton Velocity Technical Liaison
Easton Utilities
08.2024 - 03.2025
Cable Technician
Easton Utilities
05.2022 - Current
Bartender/Server/Chef
Ruse at the Wildset
01.2021 - 05.2023
Manager
Ava's Pizza
03.2020 - 05.2021
Bartender/Server
Limoncello Restorante
05.2017 - 01.2020
GED -
Easton High School