Tyler Craig
Cable Technician
VANDERGRIFT,PA
Summary
Dynamic Cable Technician with proven expertise at Comcast, specializing in network troubleshooting and customer education. Recognized for enhancing signal quality and achieving high customer satisfaction through effective communication and technical support. Proficient in cable installation and safety practices, consistently exceeding performance benchmarks while fostering teamwork and collaboration.
Experienced cable technology professional prepared for this role. Proven track record in installing, maintaining, and troubleshooting cable systems with precision. Strong focus on teamwork and delivering results. Adaptable and reliable, skilled in customer service, technical diagnostics, and problem-solving.
Experienced with cable system installations, repairs, and maintenance. Utilizes diagnostic tools and techniques to ensure optimal service delivery. Track record of precise cable splicing and strong problem-solving abilities.
Overview
24
24
years of professional experience
Work History
Cable Technician
Comcast
New Kensington, PA
08.2016 - Current
- Conducted regular inspections of cable infrastructure to identify potential improvements.
- Provided exceptional customer support by addressing inquiries and resolving concerns promptly.
- Documented installation processes and system configurations for future reference and training purposes.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
- Assisted clients in understanding their cable systems'' functionality, increasing overall user satisfaction levels.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Provided training on use, troubleshooting, and calibration of equipment.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Monitored system performance indicators closely, identifying potential issues before they escalated into major problems.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Improved team efficiency by sharing technical knowledge and on-the-job training with new technicians.
- Enhanced signal quality and network reliability with meticulous maintenance routines.
- Delivered personalized customer service, explaining complex technical details in understandable manner.
- Installed complex cable systems for improved customer access to high-speed internet and premium channels.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Performed preventive maintenance of telecommunications equipment.
- Coordinated installation of new users and relocations of existing users.
- Installed, tested, and maintained cable systems to ensure optimal performance.
- Diagnosed and resolved cable connectivity issues efficiently.
- Implemented safety protocols during installations to minimize risks and ensure compliance.
Easy Tech Associate
Staples
New Kensington, PA
06.2013 - 07.2015
- Operated and maintained technical equipment for efficient store operations.
- Diagnosed and resolved hardware and software issues to minimize downtime.
- Assisted customers with product selection, ensuring optimal solutions for needs.
- Trained new technicians on processes and best practices for service efficiency.
- Streamlined inventory management processes, improving accuracy in stock levels.
- Collaborated with team to enhance customer service strategies and support initiatives.
- Led troubleshooting efforts during peak hours, ensuring uninterrupted store functionality.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Cable Technician
Baker Installations
New Kensington, PA
05.2010 - 10.2010
- Installed, tested, and maintained cable systems to ensure optimal performance.
- Diagnosed and resolved cable connectivity issues efficiently.
- Collaborated with team members to streamline installation processes and enhance service delivery.
- Trained junior technicians on best practices for installation and troubleshooting procedures.
- Implemented safety protocols during installations to minimize risks and ensure compliance.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Utilized advanced diagnostic tools to accurately identify causes of cable malfunctions or failures.
- Troubleshot complex technical issues successfully while maintaining clear communication with clients throughout the process.
- Consistently exceeded company benchmarks for work efficiency and job completion rates.
- Achieved notable customer commendations for professionalism and quick resolution of technical issues.
- Demonstrated adaptability by quickly learning and applying new technologies and methods in field.
- Enhanced network stability by systematically troubleshooting and repairing signal leakage.
Warehouse Worker
Giant Eagle
New Kensington, PA
10.2009 - 05.2010
- Assisted in training new employees on safety protocols and warehouse procedures.
- Collaborated with team members to streamline order fulfillment processes.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Warehouse Worker
Best Buy
Tarentum, PA
10.2008 - 07.2009
- Operated forklifts and pallet jacks to transport materials within warehouse.
- Received and processed incoming shipments, ensuring accurate inventory counts.
- Organized stock in designated locations to optimize efficiency and accessibility.
- Conducted regular inventory audits to maintain accurate stock levels.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Sales Associate
Staples
Charles Town, WV
03.2006 - 04.2008
- Engaged customers to identify needs and recommend appropriate products.
- Processed transactions efficiently using point-of-sale systems.
- Maintained product knowledge to provide accurate information and support.
- Assisted in inventory management, ensuring stock levels met demand.
- Collaborated with team members to enhance customer service experience.
- Resolved customer inquiries and complaints promptly and effectively.
- Implemented merchandising strategies to optimize product visibility and sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Table Busser
Penn National Gaming
Charles Town, WV
04.2002 - 08.2002
- Cleared tables promptly to maintain cleanliness and enhance guest experience.
- Assisted servers by delivering dishes, utensils, and beverages efficiently.
- Monitored dining area for guest needs, ensuring timely and attentive service.
- Collaborated with team members to streamline table turnover processes.
- Implemented best practices for maintaining hygiene standards in dining areas.
- Enhanced overall customer satisfaction through proactive communication with guests and servers.
- Contributed to operational efficiency by reducing table wait times during peak hours.
Education
High School Diploma -
Jefferson High School
Shenandoah Junction, WVSkills
- Hand tool proficiency
- Cabling layouts
- Technical support
- Network troubleshooting
- Customer education
- Equipment Repair
- Signal testing
- Cable installation
- Cable arrangements
- C Certified
- Networking Certified
- Installing equipment
- Equipment installation
- Safety practices
- Data cabling installation
Timeline
Cable Technician
Comcast
08.2016 - Current
Easy Tech Associate
Staples
06.2013 - 07.2015
Cable Technician
Baker Installations
05.2010 - 10.2010
Warehouse Worker
Giant Eagle
10.2009 - 05.2010
Warehouse Worker
Best Buy
10.2008 - 07.2009
Sales Associate
Staples
03.2006 - 04.2008
Table Busser
Penn National Gaming
04.2002 - 08.2002
High School Diploma -
Jefferson High School