Everilda Jimenez
Los Angeles
Summary
Responsible and dedicated Customer Service team member with proven multitasking skills. Overall, all this years, I have learn to work under pressure ,in different environments and fields which had help me be a better person, understanding customers and patients needs. And always willing to learn.
Recent graduate with foundational knowledge in Phlebotomy and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
18
18
years of professional experience
Work History
Phlebotomy Intern
Clinica Medica Fatima
Los Angeles, CA
01.2025 - 01.2025
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assisted in maintaining a clean and organized phlebotomy station, adhering to infection control protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Performed Medical Assistant activities: Vitals sings, EKG, Clean and stocked rooms.
Sales Associate Seasonal
Macys Department Store
Burbank, CA
10.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Assistant
South Bay Department Of Public Social Services #13
2707 S. Grand Ave Suite A
06.2023 - 05.2024
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Promptly responded to inquiries and requests from prospective customers.
- Collect participants information and input to system.
- Filing mail.
Child Care Provider
Mexican American Opportunity Foundation
401 N. Garfield Ave Montebello CA, 90640
03.2022 - 01.2023
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged children to develop healthy social and emotional skills.
- Developed age-appropriate activities and crafts to engage children.
- Responded to inquiries from parents and guardians.
Food Delivery
Door Dash Driver
Los Angeles, CA
01.2019 - 08.2022
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Cashier
I-8 Food Services Pasadena City College
1570 E. Colorado Blvd Pasadena, CA 91106
08.2016 - 03.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Serve food to Customers, when needed at busy schedule.
- Enroll Students to food programs.
Medical Assistant
Jonathan Tam M.D. OBGYN
105 N. Hill Ave Suite203 Pasadena, CA 91106
01.2013 - 08.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Perform Vaccines, and Injections.
Medical Assistant
AltaMed Health Services Corporation
5427 Whittier Blvd Los Angeles, CA 90022
09.2006 - 05.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Perform Vaccines and Injections.
Education
Certified Phlebotomy Technician1
AUMT Institute
Torrance, CA01-2025
Medical Assistant Diploma
Associated Technical College
07.2005
High School Diploma -
Belmont High School
06.2003
Skills
- Work well under Pressure
- Multitasking Abilities
- Team Player
- Spanish and English Speaker
Timeline
Phlebotomy Intern
Clinica Medica Fatima
01.2025 - 01.2025
Sales Associate Seasonal
Macys Department Store
10.2024 - 01.2025
Customer Service Assistant
South Bay Department Of Public Social Services #13
06.2023 - 05.2024
Child Care Provider
Mexican American Opportunity Foundation
03.2022 - 01.2023
Food Delivery
Door Dash Driver
01.2019 - 08.2022
Cashier
I-8 Food Services Pasadena City College
08.2016 - 03.2020
Medical Assistant
Jonathan Tam M.D. OBGYN
01.2013 - 08.2014
Medical Assistant
AltaMed Health Services Corporation
09.2006 - 05.2011
High School Diploma -
Belmont High School
Certified Phlebotomy Technician1
AUMT Institute
Medical Assistant Diploma
Associated Technical College