Michael Gerard Tirador
Team leader
Iloilo City
Summary
Resourceful Campaign Manager driven to maximize campaign, and drive key initiatives. Exceptional salesperson and Demonstrated record of success across multiple campaigns. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritization.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Campaign Manager
Lead Generation Company
Iloilo City, Philippines
07.2019 - Current
- Dealing with clients, agents, operations.
- In-charge of dialer, client communications, agents under my campaign.
- Coached and mentored team members on pitching for development.
- Evaluated campaign performance to optimize return on investment.
- Built strong relationships with public officials and political entities to promote campaign.
Coach
Lead Generation Company
Iloilo City, Philippines
08.2017 - 07.2018
- Worked with assistant coaches and team helpers to address team needs and build strong rapport.
- Communicated with agents to discuss performance and offer assistance through skills challenges.
- Consistently applied effective, innovative coaching methods to meet and exceed team needs.
- Adapted coaching style depending on needs and abilities of different teams and individuals.
Voice Agent
Lead Generation Company
Iloilo City, Philippines
02.2017 - 08.2017
- Communicated terms and conditions to prospective buyers or tenants.
- Managed customer relationships to achieve high satisfaction rate.
- Active listening is a must.
Customer Service Representative
Avatar Technologies Phils. Inc.,
Iloilo City, Philippines
03.2015 - 11.2016
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed [Number]+ daily calls, taking orders and escalated cancellations.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Warehouse/Inventory
Pharmworld Inc.
Iloilo City, Philippines
11.2008 - 07.2010
- responsible for keeping inventory operations smooth and efficient in the inventory room, receiving department, and the front-end sales floor in retail environments.
- responsible for keeping track of and managing orders in stores, warehouses and other facilities.
- Updated clients on new financial products for improved investment possibilities.
Education
Bachelor of Science Marine Engineering - Marine engineer
Western Institute of Technology
Iloilo City, Philippines 06.2011 - 02.2015
High School - N\A
Jaro National High School
Iloilo City, Philippines 06.2006 - 05.2010
Elementary - N/A
Bethel Christian Academy
Iloilo City , Philippines 06.2000 - 03.2006
Skills
Communications
undefinedPersonal Information
Nickname: Mickey/Mic-mic
Birthdate: December 20, 1989
Birth Place: Iloilo Doctor's Hospital
Sex: Male
Marital Status: Single
Nationality: Filipino
Height: 5'8"
Weight: 75 kgs.
Interests: Reading history books, Surfing Internet, Playing Onlin games
Timeline
Campaign Manager
Lead Generation Company
07.2019 - Current
Coach
Lead Generation Company
08.2017 - 07.2018
Voice Agent
Lead Generation Company
02.2017 - 08.2017
Customer Service Representative
Avatar Technologies Phils. Inc.,
03.2015 - 11.2016
Bachelor of Science Marine Engineering - Marine engineer
Western Institute of Technology
06.2011 - 02.2015
Warehouse/Inventory
Pharmworld Inc.
11.2008 - 07.2010
High School - N\A
Jaro National High School
06.2006 - 05.2010
Elementary - N/A
Bethel Christian Academy
06.2000 - 03.2006
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