Michael Gerard Tirador
Team leader
Iloilo City
Summary
Resourceful Campaign Manager driven to maximize campaign, and drive key initiatives. Exceptional salesperson and Demonstrated record of success across multiple campaigns. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritization.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Campaign Manager
Lead Generation Company
Iloilo City, Philippines
07.2019 - Current
- Dealing with clients, agents, operations.
- In-charge of dialer, client communications, agents under my campaign.
- Coached and mentored team members on pitching for development.
- Evaluated campaign performance to optimize return on investment.
- Built strong relationships with public officials and political entities to promote campaign.
Coach
Lead Generation Company
Iloilo City, Philippines
08.2017 - 07.2018
- Worked with assistant coaches and team helpers to address team needs and build strong rapport.
- Communicated with agents to discuss performance and offer assistance through skills challenges.
- Consistently applied effective, innovative coaching methods to meet and exceed team needs.
- Adapted coaching style depending on needs and abilities of different teams and individuals.
Voice Agent
Lead Generation Company
Iloilo City, Philippines
02.2017 - 08.2017
- Communicated terms and conditions to prospective buyers or tenants.
- Managed customer relationships to achieve high satisfaction rate.
- Active listening is a must.
Customer Service Representative
Avatar Technologies Phils. Inc.,
Iloilo City, Philippines
03.2015 - 11.2016
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed [Number]+ daily calls, taking orders and escalated cancellations.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Warehouse/Inventory
Pharmworld Inc.
Iloilo City, Philippines
11.2008 - 07.2010
- responsible for keeping inventory operations smooth and efficient in the inventory room, receiving department, and the front-end sales floor in retail environments.
- responsible for keeping track of and managing orders in stores, warehouses and other facilities.
- Updated clients on new financial products for improved investment possibilities.
Education
Bachelor of Science Marine Engineering - Marine engineer
Western Institute of Technology
Iloilo City, Philippines 06.2011 - 02.2015
High School - N\A
Jaro National High School
Iloilo City, Philippines 06.2006 - 05.2010
Elementary - N/A
Bethel Christian Academy
Iloilo City , Philippines 06.2000 - 03.2006
Skills
Communications
Honest, Trusthworthy
Good communication both written and oral
Doing works with timely manner
Strong Leadership and organizational skills
Able to learn quickly, demonstrate flexibility and persistence
Responsible for all the tasks assigned
Can work well both independently and as a team
Personal Information
Nickname: Mickey/Mic-mic
Birthdate: December 20, 1989
Birth Place: Iloilo Doctor's Hospital
Sex: Male
Marital Status: Single
Nationality: Filipino
Height: 5'8"
Weight: 75 kgs.
Interests: Reading history books, Surfing Internet, Playing Onlin games
Timeline
Campaign Manager
Lead Generation Company
07.2019 - Current
Coach
Lead Generation Company
08.2017 - 07.2018
Voice Agent
Lead Generation Company
02.2017 - 08.2017
Customer Service Representative
Avatar Technologies Phils. Inc.,
03.2015 - 11.2016
Bachelor of Science Marine Engineering - Marine engineer
Western Institute of Technology
06.2011 - 02.2015
Warehouse/Inventory
Pharmworld Inc.
11.2008 - 07.2010
High School - N\A
Jaro National High School
06.2006 - 05.2010
Elementary - N/A
Bethel Christian Academy
06.2000 - 03.2006