Everlena Montgomery
Florissant,MO
Summary
Human Resources professional bringing comprehensive skills in talent acquisition, employee relations, and performance management. Strong focus on team collaboration and achieving results. Adaptable to changing needs and environments. Known for reliability, strategic thinking, and effective communication.
Overview
11
11
years of professional experience
Work History
Senior Human Resources Specialist
Enterprise Bank and Trust
St Louis, MO
03.2025 - Current
- Maintain and update the HRIS system ensuring data integrity and accuracy.
- Act as the primary HR representative in collaboration with the HRIS team to ensure oversight of our HCM and other HR related systems. Research and resolve HRIS issues and recommend solutions and alternate methods.
- Lead and monitor project progress, manage risks, and communicate updates to leadership.
- Perform regular and routine processing to ensure consistency and accuracy, including position management, job profile updates, job audits, etc.
- Collaborate with HRIS, IT, and HR teams to maintain and manage system updates and releases. Act as an internal subject matter expert (SME) on HRIS for HR programs and partner with other SMEs as needed.
- Maintain the library of HRIS resources and guides, ensuring up-to-date processes and information.
- Stay current on HRIS best practices in order to implement and enhance the existing system, processes and training.
- Provide direct support and assistance to the HR team on Human Resources related matters, ensuring alignment with company policies, goals and objectives. May be responsible for answering policy and procedure related questions.
- Run reports and assist with data review and analysis to track and measure HR metrics.
- Ensure compliance with federal and state regulations.
- Assist and provide support to other HR team processes and needs.
Human Resources Specialist
Enterprise Bank and Trust
St Louis, MO
02.2024 - 03.2025
- Provide direct support and assistance to the HR Business Partners and managers on Human Resources related matters, ensuring alignment with company policies, goals and objectives.
- Subject matter expert for policy and procedure related questions.
- Collaborate with HR Business Partners on the delivery of project work in support of their client groups including team reorganizations, performance reviews, exit interviews, team-building exercises, M&A work, and policy design.
- Maintains accurate records within HRIS and completes employee processes, such as promotions, pay changes, organization adjustments, etc., ensuring data accuracy.
- Assists with employee relations concerns by assisting with investigations, drafting corrective actions and processing terminations.
- Performs responsibilities related to the employee experience, such as orientations, providing performance review and goal setting support, creating, updating and maintaining job descriptions, and conducting exit interviews.
- Create and manage reporting, assisting with data review, analysis to track and measure HR metrics.
- Build and maintain a highly effective and collaborative partnership with cross-functional teams, such as Benefits, Compensation, HR Compliance, Experience & Engagement, Talent Acquisition, Facilities, Learning & Development, IT, and Organizational Leaders.
- Partner with Benefits and Compensation teams to monitor and assist with leaves of absence and accommodations.
- Review HR processes and suggest changes to improve efficiency, scalability, and employee experience.
- Monitor and maintain compliance with federal and state regulations.
Human Resource Generalist
GOAT Group
Remote
10.2023 - 02.2024
- Maintain electronic document management for personnel files, performance reviews, incidents, warnings, etc.
- Perform routine tasks including but not limited to compensation, benefits, leave, disciplinary matters, investigations, performance, and training and development.
- Assist in talent acquisition and recruitment processes in Greenhouse.
- Conducted employee onboardings, verified employment eligibility in E-Verify, and conducted background checks.
- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise.
- Update communication materials and job descriptions.
- Assist in development and implementation of human resource policies.
- Gather and analyze data with useful HR metrics, to spot trends and develop new processes and procedures.
- Managed EEO-1 reporting.
- Administer Worker's Compensation policy including giving authorization, reporting to Insurance company, and coordinating the return to work.
- Ensure compliance with labor regulations globally (U.S., EMEA region, APAC region, Netherlands, and Europe).
People Operations Specialist
Block
St Louis, MO
01.2021 - 10.2023
- Resolve queries from all employees and cross-functional partners globally on people (HR) related matters roughly 30,000 yearly.
- Salesforce & Jira Administrator.
- Process HR transactions in Workday for changes throughout the employee lifecycle.
- Create and manage dashboard reports for management and team review.
- Manage compliance with global employment regulations, such as managing the right-to-work program verification process for new-hires and re-verifications in our international offices, overseeing.
- Managed Employment Handbook releases across 3 countries, and supporting audit requirements.
- Support for the US Right to Work process during employment onboarding process.
- Knowledge Management content administrator.
- Manage annual open enrollment procedures including user acceptance testing, plan rollouts, employee communication, plan inquiries, and admin support.
- Manage employee benefits, and serve as a SME for answering employee questions related to benefits, and benefits related processes.
- Help surface local issues to cross-functional teams, including HR Business Partners, Learning & Programs, IT, Payroll, Business Systems, Office Experience, and Trust & Safety.
- Ensure the People Ops and HR processes support a consistent and positive people experience.
- Perform both administrative and project-based work across HR programs, such as the annual performance review cycle, bi-annual promotion cycle, and Pulse survey.
- Oversee the end-to-end project management of team reorgs, talent reviews, team-building exercises, and M&A work.
Workforce Management Tooling Administrator
Block
St Louis, MO
07.2019 - 01.2021
- Developed and managed the Cash App BPO (SOP) program for the successful implementation and onboarding of all global partner new hires.
- Onboarding systems support tooling administrator for Salesforce, Teleopti, Registry, Regulator, NICE, Amazon Connect, and Workday for Cash App's BPO partner team.
- Global Workforce liaison across 4 countries.
- Monitored Cash App Operations and performance indicators in real-time at an interval level: inbound contact volumes, average handle times, queue staffing, and contact center agent availability and adherence.
- Monitored intraday forecast vs, actuals, adjust queuing, staffing, and schedules throughout the day, as required.
- Provided post-day summary and analysis on prior days to determine key drivers and impacts, as well as actions to mitigate future risks.
- Provided incident and outage response support, and escalated any potential issues leading to variance from forecast immediately.
- Provided communication to and from Operations and other support departments for escalation for service-impacting issues.
- Identified areas of opportunity and concern to the broader operations and leadership team, implementing process improvement and targeted programs to address the problem area immediately.
- Created and maintained any applicable COIN sites used to post all monthly reporting and other related materials.
- Partnered with the Business Systems team to improve end user tools and insight.
- Generated detailed regular and ad-hoc analysis to support special projects.
Sales & Incentive Compensation Analyst
Spectrum
St Louis, MO
10.2014 - 07.2019
- Maintained a knowledge base of pricing and products/services.
- Collaborated HR partners, compensation peers, and senior leadership to provide effectiveness analysis of various compensation plan components.
- Facilitated timely resolution of commission disputes and payment adjustments within the commission system.
- Examined the accuracy of the commission earnings and payments in Charter's commissioning systems, Synygy and Optymyze.
- Formulated bi-weekly/monthly payroll and Accounts Payable delivery.
- Assisted with the design of new plans or proposed changes to existing plans.
- Formulated complex accounting accruals and commission expense analysis to Fiscal Operations.
- Formulated monthly reporting packages for all applicable commission plans.
- Facilitate timely resolution of commission disputes and payment adjustments within the commission system when applicable.
- Participated in User Acceptance testing and validation testing of any application enhancements to the commission system or changes to the existing Compensation Plan configurations.
- Create and maintain any applicable COIN sites used to post all monthly reporting and other related materials.
- Trained all new on-boarding Third Party Vendors on commission plans and commissioning tools.
- Counseled colleagues with less experience.
Education
Bachelors of Science - Human Resources Management
Lindenwood University
Saint Charles, MO01.2020
Skills
- Strategic workforce planning
- Implementation of HR policies
- HRIS management
- Benefits and compensation management
- Project planning and development
- Knowledge of labor relations practices
- Analysis of HR performance metrics
- Process improvement implementation
- Comprehensive understanding of HR compliance
- Employee handbook management
- Onboarding, training, and development
- Diversity and inclusion
Timeline
Senior Human Resources Specialist
Enterprise Bank and Trust
03.2025 - Current
Human Resources Specialist
Enterprise Bank and Trust
02.2024 - 03.2025
Human Resource Generalist
GOAT Group
10.2023 - 02.2024
People Operations Specialist
Block
01.2021 - 10.2023
Workforce Management Tooling Administrator
Block
07.2019 - 01.2021
Sales & Incentive Compensation Analyst
Spectrum
10.2014 - 07.2019
Bachelors of Science - Human Resources Management
Lindenwood University