Ever Rios

Fort Lauderdale

Summary

Dedicated bilingual customer service professional with proven problem-solving skills and a commitment to enhancing customer satisfaction. Delivers knowledgeable assistance in fast-paced environments, demonstrating adaptability and a strong work ethic. Excels in independent roles and quickly masters new skills to meet evolving challenges.

Overview

years of professional experience

Work History

Home Based Reservations

American Airlines

Miami

01.2022 - Current

Prioritized and organized tasks to meet service goals effectively.
Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Addressed customer requests and inquiries to elevate satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.

Front Desk Agent

Spirit Airlines Inc.

Fort Lauderdale

11.2020 - 06.2022

Greeted and assisted passengers during check-in and boarding processes.
Managed flight reservations and modifications using airline software systems.
Provided information on flight schedules, baggage policies, and travel regulations.
Collaborated with team members to ensure smooth airport operations.

Uber Driver

Uber

Miami

03.2017 - 06.2020

Provided safe and reliable transportation for passengers across various city routes.
Assisted passengers with luggage and ensured a comfortable ride experience.
Maintained vehicle cleanliness and conducted routine inspections for safety compliance.

Education

Some College (No Degree) - Accounting And Finance

Rafael Belloso Chacin

Maracaibo

Skills

Bilingual: Spanish and English

- Comfortable with technology

- Organized and structured

- Adapts to change quickly

- Entrepreneurial spirit

Languages

Spanish

Native/ Bilingual

English

Professional

Timeline