ACIR OLIVEIRA
Oakland Park,FL
Summary
Dedicated Rideshare Driver with over three years of experience transporting passengers and accomplishing deliveries. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences. Consistently high revenue producer with outstanding safety record. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Home Based Reservations Representative
American Airlines
Miami, FL
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Uber Partner
Uber
Fort Lauderdale, FL
12.2019 - Current
- Driving customer with safety
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service
- Helped passengers with luggage, collected fares and politely answered questions
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing
- Collaborated with dispatchers to stay on top of pickups and drop-offs and adapted quickly to changing assignments
- Adhered to tight schedule and met departure and arrival deadlines
- Delivered passengers to destinations safely and on time.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Adhered to tight schedule and met departure and arrival deadlines.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Delivered passengers to destinations safely and on time
- Responded with ease to sudden changes in routes and schedules
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride
Owner
Meio Mundo Buffet LTDA
Rio de Janeiro, Rio de Janeiro, Brazil
07.2006 - 03.2019
- Managed day-to-day business operations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Region Manager
Sandrin Technologies Inc
Miami, FL
03.2001 - 07.2007
- Established team priorities, maintained schedules and monitored performance.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Colegio MV1 Macedo Soares
Volta Redonda - RJ - Brazil12.1987
Skills
- Effective communication skills
- Dependable and reliable
- Excellent Customer Service with over 20 years experience
- Computer skills
- Passenger Security
- Excellent interpersonal skills
- Good listening skills
- Ability to remain calm in emergencies or when dealing with difficult passengers
- Active Listening
- Flexible and Adaptable
- Bilingual in Portuguese and Spanish
Languages
Portuguese
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Home Based Reservations Representative
American Airlines
03.2023 - Current
Uber Partner
Uber
12.2019 - Current
Owner
Meio Mundo Buffet LTDA
07.2006 - 03.2019
Region Manager
Sandrin Technologies Inc
03.2001 - 07.2007
High School Diploma -
Colegio MV1 Macedo Soares