Microsoft word
Open To Work
Natasha Taylor
Miami,FL
Work Preference
Summary
Hands-on reservations and digital content professional combining booking software support, bilingual English-Spanish communication, and customer care across phone and social channels. Supports travelers with reservation changes and ticketing fixes while creating clear social and e-commerce content that strengthens online visibility and customer trust.
Overview
1
1
Certification
7
7
years of professional experience
2
2
Languages
Work History
Home-Based Reservations Representative
American Airlines
03.2022 - 08.2025
- Delivered exceptional customer service for major global airline, efficiently handling high-volume inquiries on complex flight reservations, modifications, and cancellations to enhance customer satisfaction.
- Utilized specialized internal booking software to rebook passengers and resolve ticketing discrepancies, ensuring seamless travel experiences.
Customer Service & Social Media Specialist
Steps New York
04.2021 - 02.2022
- Managed real-time customer care and sales inquiries via Instagram DM in English and Spanish, improving customer satisfaction with faster response times.
- Conceptualized, scheduled, and monitored engaging digital content across multiple social media platforms, increasing brand awareness and web traffic.
- Produced engaging product descriptions for e-commerce website, enhancing customer conversions and supporting brand consistency.
Customer Service & Social Media Coordinator
Ali’s Sweet Treats
05.2020 - 09.2020
- Curated and monitored social media content to enhance brand presence and foster engagement with online community.
- Streamlined order processing by managing phone and digital inquiries, resulting in increased sales opportunities via Instagram.
- Educated customers on product ingredients while addressing dietary inquiries and allergy concerns with transparency and care.
Social Media Account Manager
Muddy Body
10.2018 - 04.2020
- Established strategic promotional partnerships with key influencers on TikTok and Instagram, to enhance product campaign outreach.
- Used editing and graphic design tools to create content and visuals for social channels.
Education
Bachelor of Arts - Communication Arts
Florida International University
Miami, FLAssociate in Arts - Mass Communication / Journalism
Miami Dade College
Miami, FLSkills
- Reservation Software Proficiency
- Booking software
- Customer service excellence
- Customer relations
- Languages: Spanish Fluent
- Social media strategy
- Cross-platform promotion
- Technical & Creative: Canva, Microsoft word, Excel, Photoshop, Premiere Pro
- Photo and video editing
- Event management
- Goal-oriented mindset
Certification
Graphic Design Essentials
Canva
Issued Jul 2026
Credential ID 0663d8
Foundations of Digital Marketing and E-commerce
Issued Dec 2025
Credential ID EB79MYCJQF4F
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Canva
Excel
Photoshop
Premiere pro
Languages
English
Native language
Spanish
Proficient (C2)
C2
Quote
Acting childish seems to come naturally, but acting like adult, no matter how old we are, just doesn’t come easy to us.
Lily Tomlin
Timeline
Home-Based Reservations Representative
American Airlines
03.2022 - 08.2025
Customer Service & Social Media Specialist
Steps New York
04.2021 - 02.2022
Customer Service & Social Media Coordinator
Ali’s Sweet Treats
05.2020 - 09.2020
Social Media Account Manager
Muddy Body
10.2018 - 04.2020
Bachelor of Arts - Communication Arts
Florida International University
Associate in Arts - Mass Communication / Journalism
Miami Dade College