Shamecca Dagostino
LOGANVILLE,Georgia
Summary
Dynamic Reservations Supervisor at Delta Air Lines with a proven track record in customer retention strategies and staff training. Enhanced reservation processes through innovative software implementation and effective communication, resolving escalated issues to ensure customer satisfaction. Proficient in travel planning and committed to fostering a culture of continuous improvement.
Professional reservations specialist equipped to manage and optimize booking processes. Skilled in enhancing customer experience, overseeing reservation systems, and training staff. Focused on team collaboration and achieving outcomes. Reliable, adaptable, and efficient with strong communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Reservations Supervisor
Delta Air Lines
04.2022 - 08.2025
- Fostered a culture of continuous improvement by encouraging open communication among team members regarding challenges faced or opportunities identified within the department.
- Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
- Implemented new software tools for more effective reservation tracking and management.
- Resolved various issues and discrepancies for customers.
- Provided customers with information about availability and pricing.
- Enhanced communication between reservations team members by implementing regular meetings and updates.
Stowing
Amazon
10.2020 - 04.2022
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over [Number] products onto shelves according to type, weight, and size.
- Maintained clean and organized workspaces to uphold safety standards.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
Education
No Degree -
LA Film School
Los Angeles06-2021
GED -
Job Corp
Brunswick01-2009
Skills
- Staff training and development
- Policy enforcement
- Customer retention strategies
- Reservation software proficiency
- Telephone reservations
- Phone etiquette
- Reservation software
- Travel bookings
- International travel
- Travel planning
Timeline
Reservations Supervisor
Delta Air Lines
04.2022 - 08.2025
Stowing
Amazon
10.2020 - 04.2022
No Degree -
LA Film School
GED -
Job Corp
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