Evette Lewis
Chicago,IL
Summary
Dynamic Patient Access Specialist with a proven track record at Near North Health Service, adept at optimizing patient flow and ensuring HIPAA compliance. Skilled in appointment coordination and billing oversight, I excel in delivering exceptional customer service while managing sensitive interactions. Committed to enhancing operational efficiency and patient satisfaction.
Overview
23
23
years of professional experience
Work History
Patient Access Specialist
Near North Health Service
03.2016 - Current
- Maintained strict adherence to HIPAA guidelines to protect patient confidentiality.
- Addressed patient concerns promptly, delivering exceptional customer service.
- Entered and validated demographic and insurance information into computer database.
- Managed sensitive interactions with distressed patients while ensuring professionalism.
- Coordinated with clinical staff to optimize care delivery for patients.
- Secured confidential medical records, aligning with HIPAA privacy standards.
- Obtained insurance verifications and authorizations to facilitate prompt billing.
- Improved patient flow by streamlining front-desk operations and scheduling functions.
Cashier/Supervisor
Treasure Island Grocery Store
09.2008 - 03.2016
- Accurately counted drawers at shift start and end to ensure financial integrity.
- Built relationships with customers, leading to increased repeat business.
- Maintained safe working environment by enforcing company policies and regulations.
- Handled cash transactions efficiently, addressing customer concerns promptly.
- Resolved customer issues across store departments using strong problem-solving skills.
- Managed cashier schedules during peak hours to maximize checkout efficiency.
- Trained cashier team on policies and procedures to enhance customer satisfaction.
- Oversaw employee performance, addressing issues to improve productivity.
Security Officer
Wackenhut Security Services
10.2002 - 01.2005
- Maintained strict adherence to HIPAA guidelines to protect patient confidentiality.
- Addressed patient concerns promptly, delivering exceptional customer service.
- Entered and validated demographic and insurance information into computer database.
- Managed sensitive interactions with distressed patients while ensuring professionalism.
- Coordinated with clinical staff to optimize care delivery for patients.
- Secured confidential medical records, aligning with HIPAA privacy standards.
- Obtained insurance verifications and authorizations to facilitate prompt billing.
- Improved patient flow by streamlining front-desk operations and scheduling functions.
Education
Certificate of Technical Studies - Medical Assistant
Olympia College
Chicago, ILCarpentry
Chicago Vocational High School
Chicago, IL06.1997
Skills
- Healthcare terminology
- Reception operations
- Appointment coordination
- HIPAA regulations adherence
- Billing and EMR oversight
Timeline
Patient Access Specialist
Near North Health Service
03.2016 - Current
Cashier/Supervisor
Treasure Island Grocery Store
09.2008 - 03.2016
Security Officer
Wackenhut Security Services
10.2002 - 01.2005
Certificate of Technical Studies - Medical Assistant
Olympia College
Carpentry
Chicago Vocational High School
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