Evette Ortiz

• Kept reception area clean and neat to give visitors positive first impression.
• Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Organized, maintained and updated information in computer databases.
• Collected copayments, processed transactions and updated relevant records.

• Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere.
• Scan insurance cards, picture identification, and prior medical records.
• Process co-pays, procedure pre-payments, and past due balances prior the scheduled service being rendered.
• Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes.
• Monitor the correspondence dashboard in Athena (Return mail).
• Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status.
• Protect confidential information and patient medical records.
• Answer phone calls, take messages, and forward based on urgency.
• Contact patients missing “New Patient” paperwork, two days prior to their appointment.
• Mail patient information and education materials.
• Monitor faxes and distribute to appropriate staff/departments.
• Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.

• Responsible for answering incoming phone calls for 90 offices in a timely manner
• Provide patients with information of services and procedures, along with suggesting which doctor to see
• Schedule consultations, procedures, and follow up visits for patients
• Taking messages and triaging to the appropriate department or Provider
• Confirming insurance participation at the time of scheduling, prior to the appointment
• Protect patient confidentially by securing protected health information resullting in compilance with HIPAA regulations

• Provide communications within company assigned territories
• Communicating through phone calls or text message
• Preparing Daily and weekly schedules
• Dispatching drivers, work crews, and vehicles
• Handle customer requests and immediate needs
• Monitor drivers and packages on a daily basis
• Coach drivers on safety and delivery process
• Set up new drivers for training

• Inspect all 61 rooms on a daily basis
• Provide housekeepers with cleaning boards and daily focus
• Oversee laundry attendant
• Hire and train housekeepers
• Updated EOD Report
• Provide inventory for admenties on a weekly basis
• Details inspect rooms and issue work orders to Mainstance
• Oversee housemen and ensure they completed projects
• Provided linen inventory on a monthly basis
• Created housekeeping schedule on a weekly basis

• Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate the use and maintenance of equipment
• Examines building to determine the need for repairs or replacement of furniture or equipment, and makes recommendations to management
• Inspected rooms to make sure hotel standards were met
• Updated efficiency report on a daily basis
• Made sure all hallways and public areas were serviced and well kept
• Did inventory for all admenties and linen
• Updated room status for front desk
• Collecting all Lost & Found items, entering the information in the Lost & Found Log, and securing the items in a locked cabinet
• Securing the Housekeeping office when departing for the day
• Completing a written Housekeeping report of all the hotel's guest room status for the Front Desk at the end of the shift

• Answer high volume phone calls daily at a fast-pace while providing excellent service
• Cancel, schedule, reschedule, and confirm appointments
• Take messages, referral requests and prescription requests
• Verify insurance information, as well as assist patients in looking for in-house doctors
• Check for daily updates, changes, and new criteria to provide proper patient care
• Schedule consultations, procedures, and follow up visits for patients
• Send requests to providers for patients or other facilities
• Verify insurances, co-pays, and referral verification prior to booking
• Train new employees upon supervisorial request

• Welcomed patients and their families to the facility and engaged them in conversation to determine their purpose for visiting
• Provided patients with information of services and procedures, along with suggesting which doctor to see
• Registered patients according to set patient registration protocols, and ensured that their information is properly logged and confidentially saved
• Scheduled appointments for patients over the telephone and in person, and provided timely reminders through telephones, texts and emails
• Obtained patients' insurance coverage information and contacted insurance companies to verify the provided information
• Calculated patients' copays and handled cashiering services for payments for procedures and examinations
• Screened patients for address changes and ensured that all such information is updated in the database
• Maintained patient waiting areas and office front desk in a professional manner