Otoniel Bonilla
North Bergen,NJ
Summary
Dynamic operations specialist with a proven track record at Party City Holdings Inc., enhancing operational efficiency and customer satisfaction. Skilled in resource planning and team building, I successfully managed multiple projects, implemented process improvements, and fostered a collaborative work environment, driving significant enhancements in service quality and employee morale.
Overview
32
32
years of professional experience
Work History
Store Operations
Party City
Edgewater, NJ
06.2011 - 02.2025
- Optimized store operations by analyzing sales data and identifying areas for improvement in the checkout process.
- Conducted regular audits of store operations, ensuring compliance with company policies and procedures.
- Participated in monthly staff meetings, contributing ideas for improving overall store operations.
- Supported store operations by unloading delivery trucks, sorting incoming shipments, and preparing merchandise for display.
- Supported daily store operations by maintaining a clean, organized, and efficient work environment.
- Streamlined store operations with efficient scheduling, staff training, and delegation of tasks.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
General Manager
HomeGoods
Paramus, NJ
06.2004 - 05.2011
- Managed complex projects from inception to completion while adhering to strict budgets and timelines.
- Increased customer satisfaction rates through exceptional service via streamlined support systems and proactive problem resolution methods.
- Enhanced company reputation by developing strong relationships with clients and industry partners to facilitate mutually beneficial collaborations.
- Increased overall corporate efficiency by streamlining internal processes and implementing innovative management strategies.
- Developed and implemented strategies to increase sales and profitability.
- Interacted well with customers to build connections and nurture relationships.
District Manager
Video Thrills
Northern, NJ
10.1992 - 01.2003
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
Education
Associate of Arts - Business Administration
Passaic County Community College
Paterson, NJHigh School Diploma -
Eastside High School
Paterson, NJSkills
- Operational efficiency
- Planning and coordination
- Resource planning and scheduling
- Human relations
- Quantitative skills
- Onboarding design
- Experience in leadership
- Teamwork and collaboration
- Attention to detail/Problem-solving
- Excellent communication
- Team building
- Process improvement
- Store operations leadership
Accomplishments
- Achieved in setting-up seasonal Halloween stores with accuracy and efficiency to meet company time-lines.
- Supervised team of thirty managers and assistant managers in various locations.
Languages
Spanish
Full Professional
Timeline
Store Operations
Party City
06.2011 - 02.2025
General Manager
HomeGoods
06.2004 - 05.2011
District Manager
Video Thrills
10.1992 - 01.2003
Associate of Arts - Business Administration
Passaic County Community College
High School Diploma -
Eastside High School