Evette Thompson
Tacoma,WA
Summary
Dynamic leader with proven expertise in operations management and staff training, honed at Red Lobster. Skilled in strategic planning and inventory control, I excel in optimizing team efficiency and enhancing customer experiences. My approach fosters employee motivation and loyalty, significantly improving service delivery and operational workflows.
Overview
11
11
years of professional experience
Work History
Supervisor/Bartender
Red Lobster
12.2017 - 04.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Observed packing operations to verify conformance to specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server/Host
Red Robin
07.2014 - 10.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Buffalo Wild Wings
05.2013 - 10.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Thomas Jefferson High School
Auburn, WA06.2008
Skills
- Data Analytics
- Inventory Control
- Strategic Planning
- Operations Management
- Staff Management
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Expectation setting
- Processes and procedures
Timeline
Supervisor/Bartender
Red Lobster
12.2017 - 04.2024
Server/Host
Red Robin
07.2014 - 10.2016
Server
Buffalo Wild Wings
05.2013 - 10.2015
High School Diploma -
Thomas Jefferson High School
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