Briana Tumbarello
Dawsonville,GA
Summary
Results-driven hospitality professional with extensive experience as a high-volume Bartender and Restaurant Manager. Expertise in fast-paced operations, team leadership, and guest retention is enhanced by a Bachelor’s degree in Digital Marketing, providing strong insights into consumer behavior and data analytics. This unique combination enables the development of impactful online engagement campaigns that foster growth and brand loyalty.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Bartender
Taco Mac Restaurant
Dawsonville, GA
06.2023 - Current
- Prepared craft beer, cocktails, and house drinks for Taco Mac guests.
- Recommended food and drink pairings based on menu knowledge and customer preferences, enhancing guest satisfaction.
- Engaged customers in friendly conversation, contributing to a welcoming atmosphere and enjoyable bar experience.
- Addressed customer complaints professionally, ensuring a positive resolution and maintaining guest loyalty.
- Processed orders through POS system and handled cash payments.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed Taco Mac alcohol policies and responsible service standards.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Organized bottles and glasses behind the bar for an appealing display. behind bar to make attractive displays.
Bartender
Buffalo Wild Wings
Wesley Chapel, Florida
07.2021 - 02.2023
- Greeted bar guests and recommended menu pairings with drinks.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted customers and provided excellent customer service.
- Resolved guest concerns and supported smooth bar operations.
- Coordinated with servers and kitchen staff on food and drink orders.
- Processed orders through POS system and handled cash payments.
- Maintained clean bar stations, glassware, and service areas.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Effectively multitasked within fast-paced environment.
- Developed good working relationships with fellow employees through effective communication.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Performed opening and closing duties including restocking supplies.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Restaurant Manager
Tijuana Flats
Sarasota, Florida
07.2014 - 03.2021
- Managed schedules, labor coverage, and shift assignments for restaurant operations
- Supervised Tijuana Flats dining room, kitchen, and cashier teams during daily service
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained team members on guest service, food safety, and station procedures
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Handled guest concerns, resolved service issues, and supported a welcoming dining experience
- Enforced sanitation standards, health codes, and restaurant cleanliness throughout shifts
- Monitored inventory, ordered supplies, and maintained stock levels for food and beverage items
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Controlled cash handling, POS transactions, and end-of-shift register balancing
- Assisted with kitchen preparation during peak times as needed.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Education
Bachelor of Science - Digital Marketing
Full Sail University
Winter Park, FL 04.2023 - 09.2025
Skills
- Customer service
- Effective communication
- Problem solving
- Team leadership
- Conflict resolution
- Project management
- Marketing strategies
- Brand management
- Product promotion
- Audience engagement
- Email marketing campaigns
- E-newsletters
- Social media management
- Content strategy
- Content marketing strategy
- Marketing analytics
- Data analytics
- Audience targeting
- Calculating ROI
- KPI monitoring
- Trend analysis
- Market analysis
- SEO strategies
- SEO/SEM strategies
- Keyword research proficiency
- Google analytics setup
- MailChimp
- Marketing automation tools
- Social media advertising
- Online branding strategies
- App marketing
- Web design principles
- Audience outreach
- Optimizing ROI
- Communication and writing skills
- Data analytics
- E-newsletters
Timeline
Bartender
Taco Mac Restaurant
06.2023 - Current
Bachelor of Science - Digital Marketing
Full Sail University
04.2023 - 09.2025
Bartender
Buffalo Wild Wings
07.2021 - 02.2023
Restaurant Manager
Tijuana Flats
07.2014 - 03.2021