Evgeniya Voronova
Woodland Hills,CA
Summary
- Enthusiastic and motivated professional with over 5 years of experience in team leadership and client-focused solutions. Proven ability to build strong relationships and deliver results that enhance clients' financial well-being. Skilled in critical thinking and problem-solving, with a commitment to adhering to regulations and established processes. Adaptable to new technologies and efficient in managing time and priorities in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bank Teller
Bank Of Foreign Trade (VTB)
03.2004 - 03.2011
- Processed over 100 transactions daily, with a 99% accuracy rate, ensuring compliance with bank policies.
- Achieved a customer satisfaction score of 95% through effective communication and personalized service, contributing to a positive banking experience.
- Exceed monthly sales targets by 25% by actively promoting bank products, such as savings accounts, loans, and credit cards, to customers.
- Managed Western Union transfers and utilized SWIFT system for international money transfers.
- Successfully passed all internal audits with zero discrepancies over two consecutive years, ensuring compliance with banking regulations.
- Processed deposits, loan payments, check cashing, and savings withdrawals.
- Responded to inquiries in person and via telephone, directing customers to appropriate bank services.
- Cross-sold bank products by addressing inquiries and informing customers of new offerings.
- Fulfilled special requests including account closures, check orders, and currency exchanges.
- Resolved customer complaints effectively, achieving a 90% resolution rate on first contact, which enhanced customer loyalty.
Education
Certificate of Completion - Computerized Accounting Specialist
City College Of San Francisco
San Francisco, CA01.2015
Bachelor Degree - Jurisprudence
Far Eastern University
Russia01.2008
Bachelor Degree - Finance And Credit
Far Eastern Academy of Public Service
Russia01.2004
Skills
- Financial transaction management
- Customer relationship management
- Cross-selling strategies
- Account transactions
- Effective communication
- Money transfer systems
- Attention to detail
- Conflict resolution
- Deposit and withdrawal management
- Cash handling
Accomplishments
- Awarded "Employee of the Month" at Bank of Foreign Trade in December 2007, June 2008.
- Received "Employee of the Year" award for outstanding performance in customer service and operational excellence in 2010.
Languages
English
Professional
Russian
Native/ Bilingual
Timeline
Bank Teller
Bank Of Foreign Trade (VTB)
03.2004 - 03.2011
Certificate of Completion - Computerized Accounting Specialist
City College Of San Francisco
Bachelor Degree - Jurisprudence
Far Eastern University
Bachelor Degree - Finance And Credit
Far Eastern Academy of Public Service
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