Evian Batts
Portland,TX
Summary
Driven professional with a proven track record at HEB Grocery Store. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level dental assistant position. Ready to help the team achieve company goals and grow in this field as well. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills in the field of dentistry.
Overview
3
3
years of professional experience
Work History
HEB Shopper
HEB Grocery Store
05.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
Cashier Team Lead
Academy Sports Outdoors
05.2021 - 09.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Led cashiers and associates in providing thoughtful customer service.
Education
High School Diploma -
Gregory-Portland High School
Portland, TX05.2020
Skills
- Strong Work Ethic
- Mobile payment processing
- Supply Chain Understanding
- Product Rotation
- Customer Service
- Attention to Detail
- Upbeat and Outgoing Attitude
- Relationship Building
- Planning and Organization
- Flexible Schedule
- Decision-Making
- Product Knowledge
hobbies
- i enjoy many genres of books. The way the author creates a story friction or non-friction , always leaves me on the edge of my sit.
- working out is a big part of me ! i enjoy the routine of a good workout and the positive energy i feel afterwards.
Timeline
HEB Shopper
HEB Grocery Store
05.2023 - Current
Cashier Team Lead
Academy Sports Outdoors
05.2021 - 09.2022
High School Diploma -
Gregory-Portland High School