Evie Yundt
IT Specialist
Skokie,IL
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers.
Overview
5
5
years of professional experience
Work History
Help Desk Support Specialist
Tata Consultancy Services
07.2019 - 01.2024
- Experience fixing/repairing PC, Desktop, Laptop, Printer
- Lead efforts to migrate 4 on premises applications to Microsoft Azure cloud solutions.
- Resolved both customer and internal IT tickets within SLA requirements.
- Worked with Microsoft Windows Environments (XP, Vista, 10)
- Proficient with Microsoft Office Applications (Word, Excel, Outlook, Powerpoint)
- Collaborated with team members for successful completion of large-scale projects.
- Took initiative in self-directed learning opportunities, enhancing IT Support skill set.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Assisted development of technical documentation and revised documentation.
- Collaborated with team to analyze system solutions based on client requirements.
- Documented customer requirements and project plans.
- Coordinated efficient large-scale software deployments.
Education
Bachelor of Arts - Computer Science
Concordia University Chicago
River Forest, IL 05.2001 -
Skills
-Project Documentation
-Testing and debugging
-Software Applications
-Configuration Management
-Customer Support
-Troubleshooting
-Software Documentation
-Operational Support
-Project Coordination
-Testing Procedures
-Industry standards
Timeline
Help Desk Support Specialist
Tata Consultancy Services
07.2019 - 01.2024
Bachelor of Arts - Computer Science
Concordia University Chicago
05.2001 -
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