Evione Gilbert
Jacksonville,FL
Summary
Dedicated professional with extensive experience in medical scheduling and billing. Proficient in navigating medical software and resolving patient inquiries, committed to ensuring smooth appointment management and enhancing patient experience.
Overview
7
7
years of professional experience
Work History
Medical Appointment Scheduler
MDLIVE
Jacksonville, Florida
03.2023 - 01.2026
- Utilized scheduling software programs to efficiently book appointments according to physician availability.
- Scheduled medical appointments for patients using electronic health record systems.
- Verified insurance eligibility to ensure accurate scheduling and minimize patient wait times.
- Managed patient inquiries, resolving scheduling conflicts to enhance patient satisfaction.
- Educated patients on appointment procedures and telehealth options to facilitate access to care.
- Updated patient accounts with changes in insurance coverage or other relevant information.
Medical Biller, Accounts Receivable
Anderson Healthcare
Jacksonville, Florida
10.2020 - 12.2023
- Processed insurance claims using advanced billing software to ensure timely reimbursement at Anderson Healthcare.
- Communicated with insurance providers to resolve billing discrepancies, enhancing claim approval rates.
- Completed and submitted appeals for denied claims.
- Verified account information accuracy and processed adjustments, supporting accurate financial reporting.
- Processed credit card payments and other forms of payment received from patients or insurance companies.
Customer Retention Specialist
Sykes Call Center
Montgomery, Alabama
11.2018 - 08.2020
- Developed strategies to increase customer loyalty and satisfaction.
- Assisted customers with inquiries to improve satisfaction and foster loyalty.
- Maintained comprehensive knowledge of products and services to support effective customer assistance.
- Responded promptly to customer emails to provide timely assistance and build trust.
- Explained new products and services to customers.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Oakleaf High School
Jacksonville, FL06-2018
Skills
- Appointment management
- Patient scheduling
- Scheduling coordination management
- Medical software navigation
- Medical billing
- Customer relationship management
- Task prioritization
- Problem solving
- Team collaboration
- Effective communication
Timeline
Medical Appointment Scheduler
MDLIVE
03.2023 - 01.2026
Medical Biller, Accounts Receivable
Anderson Healthcare
10.2020 - 12.2023
Customer Retention Specialist
Sykes Call Center
11.2018 - 08.2020
High School Diploma -
Oakleaf High School