Evita Garcia
The Bronx,NY
Summary
Dynamic leader with a proven track record at Southern Nights, excelling in membership growth and financial reporting. Spearheaded initiatives that significantly enhanced customer service and staff performance, leveraging skills in team motivation and conflict resolution. Recognized for innovative strategies that boosted revenue and fostered a culture of teamwork and excellence.
Overview
23
23
years of professional experience
Work History
Club Manager
Southern Nights
05.2011 - 02.2025
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Increased staff performance and engagement via motivational leadership.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
- Increased revenue through strategic pricing structures, upselling initiatives, and improved member retention rates.
- Fostered a supportive work environment that encouraged teamwork, open communication, and shared responsibility among staff members.
- Expanded club offerings to attract diverse clientele with new activities, classes, and events catering to various interests.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Resolved conflicts between members or staff in a timely manner using diplomacy skills.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
Customer Service Representative
Home Depot
09.2001 - 11.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Morris High School
The Bronx, NY01-1999
Skills
- Staff training
- Membership growth
- Team motivation
- Financial reporting
- Facility management
- Budget control
- Customer service leadership
- Conflict resolution
- Team leadership
- Team building
- Budget management
- Attention to detail
Languages
English
Full Professional
Timeline
Club Manager
Southern Nights
05.2011 - 02.2025
Customer Service Representative
Home Depot
09.2001 - 11.2010
High School Diploma -
Morris High School
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