Healthcare professional with experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in implementing infection prevention procedures, managing clinical workflows, and optimizing employee health and training. Offering a strong background in healthcare administration, documentation, and patient-focused care to drive operational excellence.
Work History
Nursing Staff Member
8 Months
Henry Ford Hospital | 12.2025 - Current
Optimized resource utilization through effective staffing based on census fluctuations and skill mix requirements.
Assessed staffing needs and assisted with qualified nursing personnel to maintain clinical staffing needs
Balanced unit floors for schedule staffing
Maintain accurate timecard keeping for Payroll
Infection Control Specialist
1 Year 6 Months
Insight Surgical Hospital | 08.2023 - 02.2025
Investigated potential infections in surgical patients to ensure safety and compliance
Led monthly quality control meetings to assess and enhance infection control protocols
Assisted with preparations for The Joint Commission and state visits
Oversaw tissue tracking for surgical patients to maintain accurate records and comply with regulations
Ran and managed monthly Quality control meetings within the company
Tracked and managed employees' records
Ensured compliance with safety protocols and regulations in surgical settings.
Developed and maintained accurate inventory management systems for surgical supplies.
Clinical Manager
2 Years 8 Months
Insight Surgical Hospital | 12.2020 - 08.2023
Scheduled and maintained staffing load
Ran weekly managers' meetings for the clinic
Interviewed and hired new staff members
Created new providers' patient schedule
Managed daily patient assignments
Assisted and resolved any patients issues
Supervised clinical operations, ensuring compliance with healthcare regulations and standards.
Developed and implemented performance improvement initiatives to enhance patient care quality.
Streamlined patient admission processes, reducing wait times and increasing satisfaction scores.
Lead Medical Assistant
1 Year 8 Months
Insight Surgical Hospital | 04.2019 - 12.2020
Roomed and triaged patients to ensure efficient workflow and timely care
Update patients' chart (i.e. vitals, medical history, etc.)
Assist providers with small procedures
Schedule appointments
Confirmed patient appointments to ensure attendances
Assist with prior authorizations from insurance companies
Assist patients with chiropractic care
Assisted patients with chiropractic care to promote recovery and improve overall well-being
Trained and mentored medical assistants on clinical procedures and patient management protocols.
Program Supervisor
1 Year 11 Months
Abundant Life Adult Day Center | 04.2017 - 03.2019
Maintain Shift assignment for staff
Monitor daily budget for the company
Managed human resource activities, including payroll processing and employee onboarding
Communicate with all providers/clients that are a part of the company
Ensured timely submission of medical billing.
Provided marketing and advertising support to enhance company visibility and outreach
Developed and implemented individualized care plans tailored to clients' specific needs.
Led team meetings to enhance communication and address staff concerns effectively.
Coordinated activities and programming to promote socialization and cognitive stimulation among participants.
Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
Patient Access Representative
2 Years 4 Months
Spalding Regional Hospital | 12.2014 - 04.2017
Coordinated insurance verification and benefits information for seamless patient access.
Coordinated insurance verification and benefits information for patient access.
Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Trained new staff on patient access protocols and system navigation
Patient Care Technician
7 Months
North Fulton Regional Hospital (Internal Transfer to Spalding) | 05.2014 - 12.2014
Provided direct patient care, ensuring comfort and safety during treatments and procedures.
Collaborated with interdisciplinary teams to support comprehensive patient care plans.
Assisted nursing staff with routine tasks, including vital sign monitoring and documentation.
Maintained cleanliness and organization of patient areas to enhance operational efficiency.
Trained new staff on patient interaction and equipment usage.
Advocated for patient needs, effectively communicating concerns to nursing staff for timely interventions.
Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Medical Assistant
1 Year 4 Months
Chattanooga Heart Institute | 12.2012 - 04.2014
Administered patient care and assisted with clinical procedures.
Managed appointment scheduling and maintained patient records using electronic health record systems.
Coordinated patient communications and follow-up care to ensure continuity of treatment plans.
Trained junior staff on office protocols.
Obtained client medical history, medication information, symptoms, and allergies.
Patient Care Technician
4 Years 4 Months
Sinai Grace Hospital | 07.2008 - 11.2012
Educated patients on post-operative care instructions.
Performed blood draws, EKGs, and other diagnostic tests.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Assisted with feeding and monitored intake and output
Assisted nurses with essential tasks
Assisted in training new Patient Care Technicians
Home Health Aide
1 Year 8 Months
Sims Home Health Care | 11.2006 - 07.2008
Provided personal care, assisting clients with daily living activities.
Assisted with medication management, ensuring adherence to prescribed treatment plans and schedules.
Provided compassionate personal care, assisting clients with daily living activities and enhancing overall well-being.
Developed strong relationships with clients and families.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary.
Education
Bachelor of Science (B.S.) - Nursing
Chamberlain University | Michigan | 11-2027
Expected graduation 2027
Medical Assistant Certificate - Clinical, Administrative
Ross Medical Education Center | Michigan, US
Skills
Patient care coordination
Clinical team coordination
Infection control procedures
Patient issue resolution
Patient care optimization
Office administration
Nursing staff management
Appointment scheduling
Scheduling and appointment management
Clinical flow management
Performance improvement
Clinical documentation
Insurance authorizations
Clinical leadership
Conflict resolution techniques
Medical office administration
HIPAA compliance
HIPAA compliance
Timeline
Nursing Staff Member
Henry Ford Hospital
12.2025 - CurrentRead More
Infection Control Specialist
Insight Surgical Hospital
08.2023 - 02.2025Read More
Clinical Manager
Insight Surgical Hospital
12.2020 - 08.2023Read More
Lead Medical Assistant
Insight Surgical Hospital
04.2019 - 12.2020Read More
Program Supervisor
Abundant Life Adult Day Center
04.2017 - 03.2019Read More
Patient Access Representative
Spalding Regional Hospital
12.2014 - 04.2017Read More
Patient Care Technician
North Fulton Regional Hospital (Internal Transfer to Spalding)
05.2014 - 12.2014Read More
Medical Assistant
Chattanooga Heart Institute
12.2012 - 04.2014Read More
Patient Care Technician
Sinai Grace Hospital
07.2008 - 11.2012Read More
Home Health Aide
Sims Home Health Care
11.2006 - 07.2008Read More
Chamberlain University
Bachelor of Science (B.S.) from Nursing
Read More
Ross Medical Education Center
Medical Assistant Certificate from Clinical, Administrative
Assistant Director of Nursing/Staff Development Coordinator/ICN at Ciena/St Anthony HealthcareAssistant Director of Nursing/Staff Development Coordinator/ICN at Ciena/St Anthony Healthcare