Evon Drysdale
Newark
Summary
Having been awarded five military medals, I believe in over-delivering value by being a master of my work and developing myself and others. With six years of military experience, I've learned how to manage teams, work well with others, and be goal-oriented. I've been able to transfer my military skills into my civilian career by being proficient in my work, developing my skills, and delivering the best value to any task given to me. Proven leader with solid communication skills, and relationship-building skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recruiting and Retention NCO
New Jersey National Guard
West Orange
08.2024 - Current
- Identified areas where additional resources are needed to support recruitment efforts.
- Analyzed trends in turnover rates, exit interviews, and training costs, and reported findings to senior management.
- Conducted briefings, interviews, and surveys to assess potential recruits' qualifications.
- Utilized CRM software to track leads and manage client accounts.
- Negotiated contracts with customers to reach mutually beneficial agreements.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Water Purification Specialist/Petroleum Supply Specialist
US Army National Guard
Teaneck
04.2019 - Current
- Managed the logistics and distribution of equipment and materials for 9 different companies in the brigade.
- Managed the purification over 370,000 gallons of water for 2,500 Soldiers for Exportable Combat Training Capability (XCTC/JRTC) Annual Training.
- 1st ranked Sergeant of my Military Occupational Specialty (MOS) in the 250th Battalion.
- Crossed trained in two MOS categories: Water Purification and Petroleum fuel.
- I've been responsible for over 50,000 gallons of fuel inventory and distributions valued at over $400,000 for the New Jersey National Guard.
- I have managed the workflow process of vehicle maintenance to ensure 2,500 Soldiers can conduct training efficiently and safely.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Knowledge of GSA contracting.
Domestic Customer Support Associate
Hytorc
South Hackensack
01.2024 - 08.2024
- Analyzed client data and identified opportunities for growth.
- Provided technical support to customers regarding products and services.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided monthly reports on account progress to management team.
- Created customized strategies for preferred accounts based on needs assessment.
- Managed a multitude of accounts to include Berkshire Hathaway Energy, Nextera, and so on.
Client Relations Specialist/Inside Sales Representative
Hytorc
Mahwah
12.2022 - 01.2024
- Increased service and calibration revenue by over 82% by outbound marketing efforts.
- Monetary influx from ~$7,500-$8,500 monthly to ~$47,000-$50,6000.
- Reduced downtime for companies van tech services by 27%.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Upsold, resold calibration services to over 50+ different companies across oil, gas, construction, and other industrial industries.
- Focused on customer service calibrations by increasing average tools calibrated from 50-70 per month to 75-105+ and counting.
- Proficient in utilizing Microsoft 365 CRM for customer relationship management, including data entry, reporting, and customization to enhance client interactions and business processes.
Independent Insurance Agent
Family First Life
10.2022 - 09.2023
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
- Used CRM in everyday use to keep track of all customers and schedule appointments.
Education
Bachelor of Science - Computer Science
Thomas Edison State University
Trenton, NJ05-2026
Diploma - Organizational Leadership
Basic Leadership Course
Fort Indiantown Gap, PA10.2022
Diploma - Water Purification
United States Army Quartermaster School
Fort Lee, VA11.2020
Skills
- Asset protection expertise
- Customer service
- Computer skills
- Team management
- Training & development
- Client retention
- Supervision & leadership
- Work with a sense of urgency
- Outside the box thinker/ Strategic ideas
- SAP Expertise
- Data Entry
- Customer relationship management
- Sales negotiation
Affiliations
- Army Achievement Medal
- National Defense Service Medal
- Armed Forces Service Medal
- Army Service Ribbon
- Non-Commissioned Professional Development Ribbon
Certification
- Secret Clearance
- Email Marketing
- Inbound Marketing
- Watershed Negotiations Certification
Timeline
Recruiting and Retention NCO
New Jersey National Guard
08.2024 - Current
Domestic Customer Support Associate
Hytorc
01.2024 - 08.2024
Client Relations Specialist/Inside Sales Representative
Hytorc
12.2022 - 01.2024
Independent Insurance Agent
Family First Life
10.2022 - 09.2023
Water Purification Specialist/Petroleum Supply Specialist
US Army National Guard
04.2019 - Current
Bachelor of Science - Computer Science
Thomas Edison State University
Diploma - Organizational Leadership
Basic Leadership Course
Diploma - Water Purification
United States Army Quartermaster School
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