Evon Suarez
Trenton
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication. Also strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Trenton
09.2023 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Developed and implemented operational policies and procedures to enhance productivity.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
Stocker
Rite Aid
Bronx
05.2021 - 07.2022
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Updated product labels to reflect accurate pricing.
Stocker
Walgreens
Manhattan
03.2018 - 06.2020
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Lifted materials of varied weights on regular basis.
- Faced products on shelves and displays to meet company policies.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Updated product labels to reflect accurate pricing.
- Stocked shelves, racks and bins with new or transferred merchandise.
Education
GED -
Alfred E Smith
Skills
- Compliance with safety methods
- Workplace safety standards
- Operational efficiency
- Equipment usage management
- Logistics operations
- Loading and unloading practices
- Product availability
- Strategic merchandise restocking
- Staff training
- Customer service
- Operational compliance
- Inventory management
- Team leadership
- Problem solving
- Communication skills
- Quality assurance
- Sales strategy
- Performance reviewing
- Opening and closing procedures
- Cash handling
- Documentation and reporting
- Mentoring and coaching
- Customer service focus
Certification
ServSafe
Timeline
Shift Manager
McDonald's
09.2023 - Current
Stocker
Rite Aid
05.2021 - 07.2022
Stocker
Walgreens
03.2018 - 06.2020
GED -
Alfred E Smith