Evonna Marcano-Nelson

• Perform detailed Medicare insurance sales needs analysis via phone with my clients, including educating my clients about Medicare, identifying matching plans, services, and assisting through the enrollment process

• Close sales and underwrite policies for clients, completing applications accurately

• Abide with all Center for Medicare and Medicaid Services (CMS) rules and regulations as they pertain to duties assigned

• Work with internal supervisors, managers, training staff, and customer service representatives

• Successfully meet my daily/weekly/monthly sales goals

• Identified potential gaps in existing coverage plans and proposed suitable enhancements as necessary to ensure comprehensive protection for employees.
• Educated employers on the benefits of various plan options, empowering them to make informed decisions about their health insurance selections.
• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.

• Used specialized software to track and maintain case incident numbers and logs.
• Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
• Provided life-saving instructions to callers with medical emergencies while awaiting paramedic arrival.
• Dispatched and coordinated emergency services teams according to high-priority calls.