Evonne Buwalda
Williamson
Summary
Accomplished Vet Tech with experience in animal healthcare. Skilled in laboratory procedures, surgical assistance, and anesthesia. Excellent communication and customer service skills to deliver quality patient care. Effective in fast-paced environments while maintaining a high standard of care.
Overview
4
4
years of professional experience
Work History
Customer Service Lead
Tops Friendly Markets
11.2021 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted with training and mentoring new team members
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Responded to telephone inquiries and complaints following standard operating procedures
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Vet Tech Preceptorship
Animal Intermediate Care
05.2024 - 07.2024
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restrained animals to protect veterinarians from potential harm.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Prepared, sterilized and maintained medical instruments and equipment.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
Vet Tech Preceptorship
Lyons Vet Clinic
05.2024 - 07.2024
- Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
- Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.
- Restrained animals to protect veterinarians from potential harm.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Performed fecal examinations, urinalysis and bloodwork.
Education
Licensed Veterinary Technician -
Alfred State College
Alfred, NY05.2025
High School -
Williamson High School
Williamson, NY06.2023
Skills
- Surgical assistance and patient monitoring under anesthesia
- Medical record-keeping
- Laboratory procedures
- Client education and explanation of meds distributed
- Controlled substance management
- Given injections IV, IM, and SQ
- Instrument pack sterilization
- IV catheterization and blood collection
- Restraint
- Pre-anesthetic preparation
- Animal husbandry and care
- Management roll
- Surgical assistance
- Patient monitoring
- Client education
- Emergency care
- Anesthesia monitoring
Timeline
Vet Tech Preceptorship
Animal Intermediate Care
05.2024 - 07.2024
Vet Tech Preceptorship
Lyons Vet Clinic
05.2024 - 07.2024
Customer Service Lead
Tops Friendly Markets
11.2021 - Current
High School -
Williamson High School
Licensed Veterinary Technician -
Alfred State College
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