Evonte Robinson
Inkster,USA
Summary
Spearheaded dynamic, data-driven operations with 7 years of cross-industry expertise in retail security and logistics.
Executed IT analysis and solution delivery to drive impactful results.
Supported teams in achieving sales goals through effective collaboration and communication. Assisted in building strong client relationships to enhance customer engagement. Adapted strategies to align with evolving market conditions and demands.
Overview
9
9
years of professional experience
Work History
Rental Manager
Ryder Truck Rental
Highland Park, MI
02.2024 - Current
- Developed and implemented comprehensive sales strategies aimed at maximizing rental revenue via focused marketing efforts and proactive customer engagement.
- Developed and maintained personalized service strategies to effectively resolve client issues and improve overall satisfaction.
- Implemented software solutions to streamline inventory management, ensuring efficient tracking of vehicle availability and maintenance.
- Facilitated training and support for a team of rental agents to ensure compliance with company policies and elevate service standards.
General Merchandiser Team Lead
Target
Livonia, MI
04.2023 - 02.2024
- Assessed sales data and market trends to support strategic initiatives aimed at optimizing product placement and inventory control.
- Designed and implemented innovative visual merchandising techniques to enhance product visibility and encourage customer interaction.
- Facilitated integration of marketing and supply chain efforts to ensure timely product availability and effective promotional execution.
- Enhanced team performance through strategic training and mentorship initiatives, promoting collaboration and dedication to customer service excellence.
Sales Lead
Ashley Furniture Homestore
Dearborn, MI
04.2022 - 04.2023
- Cultivated strong customer relationships to drive top sales performance, consistently exceeding monthly targets by implementing effective engagement strategies.
- Delivered comprehensive training on product features and benefits to new hires, supporting team development and product understanding.
- Employed inventory management software to enhance product tracking and support efficient restocking, ensuring superior customer satisfaction.
- Formulated and executed initiatives aimed at improving customer satisfaction ratings during shopping interactions.
Lead Analyst
Sleeping Giant Capital
Kalamazoo, MI
08.2022 - 04.2023
- Performed detailed market research and financial analysis utilizing advanced Excel functions and data visualization tools to enhance investment strategies.
- Analyzed portfolio performance metrics to provide actionable insights and strategic recommendations for investment optimization.
- Engaged with cross-functional teams, including legal and compliance, to support due diligence processes and maintain regulatory compliance.
- Executed integration of financial modeling software to improve efficiency and support data-driven decision-making.
Security Supervisor
Allied Universal
Kalamazoo, MI
12.2021 - 04.2022
- Administered daily operational activities for security services at client sites, guaranteeing compliance with established safety regulations and quality criteria.
- Oversaw development and implementation of training programs for 20+ security personnel, focusing on emergency response protocols and customer service best practices.
- Conducted thorough incident analysis and reporting, implementing strategic changes to bolster site security and expedite response efforts.
- Engaged with clients to maintain robust relationships, addressing inquiries promptly and offering regular updates on site performance metrics.
Senior Technician
Valvoline Instant Oil Change
Dearborn, MI
06.2017 - 03.2020
- Spearheaded training initiatives for junior technicians, mentoring them in technical proficiency and customer service, resulting in a 20% improvement in team efficiency.
- Implemented a rigorous quality control system that reduced customer complaints by 15%, reflecting a proactive approach to ensuring customer satisfaction.
- Consistently exceeded performance targets by delivering high-quality service promptly, demonstrating a commitment to excellence and continuous improvement.
Education
Master's Degree - Leadership
Western Michigan University
01.2025
BBA - Business Management
Western Michigan University
01.2023
CUST
Team Leadership and Development: Proven ability to lead and mentor high-performing teams, fostering a culture of collaboration, accountability, and continuous professional growth.
Timeline
Rental Manager
Ryder Truck Rental
02.2024 - Current
General Merchandiser Team Lead
Target
04.2023 - 02.2024
Lead Analyst
Sleeping Giant Capital
08.2022 - 04.2023
Sales Lead
Ashley Furniture Homestore
04.2022 - 04.2023
Security Supervisor
Allied Universal
12.2021 - 04.2022
Senior Technician
Valvoline Instant Oil Change
06.2017 - 03.2020
Master's Degree - Leadership
Western Michigan University
BBA - Business Management
Western Michigan University