Evelyn Alcaide
Banker
Zion,IL
Summary
Professional banker with substantial experience in financial services, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
11
11
years of professional experience
Work History
Associate Relationship Banker
Chase
12.2025 - 08.2026
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Opening accounts for customers such as personal and bussines.
- Analyzed customers' financial information to deliver personalized account guidance.
- Adapted products and services to suit customers' changing financial circumstances.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Associate Banker
Chase
Gurnee, IL
04.2017 - 12.2025
- Assisted clients with account inquiries and transactions, ensuring accurate and efficient service delivery.
- Processed deposits, withdrawals, payments and transfers.
- Collaborated with team members to streamline operational processes, improving overall branch efficiency.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Recruiter
Elite Staffing
Waukegan, IL
01.2016 - 01.2017
- Developed and implemented targeted recruitment strategies to attract top talent across various sectors.
- Conducted in-depth candidate interviews to assess skills, experience, and cultural fit for client organizations.
- Collaborated with hiring managers to refine job descriptions and optimize recruitment processes for efficiency.
- Utilized applicant tracking systems to streamline candidate management and improve overall hiring timelines.
- Operated and maintained applicant tracking and candidate management systems.
Education
High School Diploma - undefined
Waukegan High School
Skills
- Customer service
- Bilingual
- Professional
- Multitasker
Timeline
Associate Relationship Banker
Chase
12.2025 - 08.2026
Associate Banker
Chase
04.2017 - 12.2025
Recruiter
Elite Staffing
01.2016 - 01.2017
High School Diploma - undefined
Waukegan High School