Tawnie Jesenovic
Chippewa Lake
Summary
Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
2013
2013
years of post-secondary education
Work History
Associate relationship banker
JPMorgan Chase
Medina
09.2023 - Current
- Assisted clients with account inquiries and transaction processing.
- Educated customers on financial products and services offered.
- Developed strong relationships to enhance customer loyalty and retention.
- Conducted regular follow-ups to ensure customer satisfaction.
- Promoted digital banking tools to improve customer experience and convenience.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
Chiropractic Assistant
Medina Centerpointe Chiropractic & Physical Therap
Medina
03.2014 - 09.2023
- Assisted patients with scheduling appointments and managing intake forms.
- Educated patients on chiropractic procedures and treatment plans.
- Maintained cleanliness and organization of therapy and treatment areas.
- Developed strong relationships with patients to enhance their experience.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Car Detailer
Nissan Ken Ganley
Medina
06.2010 - 06.2012
- Cleaned and polished vehicles to enhance appearance and customer satisfaction.
- Applied protective coatings to maintain vehicle surfaces and prevent damage.
- Inspected vehicles for cleanliness and quality before delivery to customers.
Education
Highland Highschool
Hinckley, OHSkills
- Customer service
- Communication skills
- Problem solving
- Attention to detail
- Service excellence
- Organized and efficient
- Leadership qualities
- Teamwork and collaboration
- Client relations strength
- Empathy and patience
- Enthusiasm for role
Timeline
Associate relationship banker
JPMorgan Chase
09.2023 - Current
Chiropractic Assistant
Medina Centerpointe Chiropractic & Physical Therap
03.2014 - 09.2023
Car Detailer
Nissan Ken Ganley
06.2010 - 06.2012
Highland Highschool