Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ewa Cichowlas

Coral Springs

Summary

Accomplished Technician IV at Steris IMS with over 20 years of expertise in rigid endoscope repairs. Proven track record in reducing turnaround times and enhancing operational efficiency through innovative solutions. Strong mechanical aptitude and exceptional attention to detail drive continuous improvement and team development.

Overview

31
31
years of professional experience

Work History

Technician IV

Steris IMS
02.2015 - Current
  • Deep Expertise – 20+ years at Steris, plus prior industry experience, with mastery in rigid endoscope repairs and process innovation.
  • Critical Knowledge Holder – essential to reverse engineering process for new devices; possesses expertise in niche models.
  • Operational Impact – Has significantly reduced turnaround times and minimized no-repair rates through creative, effective repair solutions.
  • Engineering Support – Actively participates in V&V activities, ensuring product integrity and compliance.
  • Leadership & Mentorship – Serves as a role model and informal trainer for both day and night shifts, fostering skill growth in peers.
  • Continuous Improvement – Identifies and implements process enhancements that directly improve KPIs.

Master Technician

Ims
01.2009 - 01.2015
  • Expert in all device repairs.
  • Collaborated with all teams to ensure 100% on time delivery.
  • Trained Junior technicians for advancement.

Technician

IMS
01.2003 - 01.2009
  • Operated and maintained diagnostic equipment for accurate troubleshooting and repair.
  • Collaborated with team members to streamline processes, improving operational efficiency.
  • Trained junior technicians on equipment handling and repair techniques, enhancing team skills.
  • Diagnosed technical issues swiftly, ensuring minimal disruption to service operations.

Team Leader

Surgical Image
09.1994 - 09.2003
  • Led team in executing device repairs, enhancing workflow efficiency.
  • Trained new staff on equipment usage and safety protocols, fostering a knowledgeable work environment.
  • Collaborated with cross-functional teams to streamline operations.
  • Implemented process improvements that reduced equipment downtime and increased service reliability.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Education

Bachelor of Science - Technical School

Technical School of Poland
Poland
04-1977

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Troubleshooting
  • Quality control
  • Documentation and reporting
  • Repair services
  • Workload management
  • Deadline oriented
  • Issue resolution
  • Mechanical aptitude

Timeline

Technician IV

Steris IMS
02.2015 - Current

Master Technician

Ims
01.2009 - 01.2015

Technician

IMS
01.2003 - 01.2009

Team Leader

Surgical Image
09.1994 - 09.2003

Bachelor of Science - Technical School

Technical School of Poland

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