Ewa Mutlu
LINDENHURST,NY
Summary
Accomplished Store Owner and mother of three wonderful children, leveraging expertise in market trend analysis and exceptional customer service to foster a loyal customer base. Demonstrated patience and social skills development through impactful volunteer work, enhancing community support. Proficient in time management and CPR/AED/FIRST-AID certified, ensuring operational excellence and safety in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Owner
Fratelli's Mart, Operated With Husband
04.2023 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Managed day-to-day business operations.
Store Manager
Fratelli's Gourmet Market. Family Business
05.2014 - Current
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
Volunteer
Adaptation Center For Disabled Youth
10.2004 - 06.2006
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Developed and maintained strong, supportive relationships with clients to promote mental health and emotional well-being.
Volunteer
Nursing And Rehabilitation Center,Assistant Living
09.2002 - 08.2003
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Supported student learning objectives through personalized and small group assistance.
Education
Bachelor of Science - Rehabilitation Pedagogy
Ateneum-University in Gdansk
Poland06-2006
Associate of Applied Science - Community Care Assistant
Medical Vocational College
Poland08-2003
High School Diploma -
High School Reda
Poland06-2002
Skills
- Patience and understanding
- Social Skills Development
- Autism Spectrum Knowledge
- Fast Learner
- Childcare experience
- Time Management
- Emotional Support
- First Aid Certification
- Certified in CPR/AED
Certification
- First Aid Certification
- CPR/AED Certification
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Owner
Fratelli's Mart, Operated With Husband
04.2023 - Current
Store Manager
Fratelli's Gourmet Market. Family Business
05.2014 - Current
Volunteer
Adaptation Center For Disabled Youth
10.2004 - 06.2006
Volunteer
Nursing And Rehabilitation Center,Assistant Living
09.2002 - 08.2003
Bachelor of Science - Rehabilitation Pedagogy
Ateneum-University in Gdansk
Associate of Applied Science - Community Care Assistant
Medical Vocational College
High School Diploma -
High School Reda
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