Emmanuel Addai
Silver Spring,MD
Summary
Clearance: DOD Top Secret Clearance Microsoft and CompTIA certified professional with demonstrated ability to meet both company and personal goals. Experienced in providing exceptional customer service. Highly organized, self-motivated, and passionate about information technology
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Engineer
SAIC
Beltsville, MD
05.2024 - Current
- Active Top DOD Secret Clearance
- Design and implementation: Architects and builds new network infrastructures, such as local and wide area networks (LANs and WANs), and implements them based on organizational needs.
- Maintenance and support: Handles day-to-day network support, including performing regular maintenance, installing updates, and repairing problems to ensure maximum up time.
- Security: Secures networks by implementing and managing firewalls, updating virus protection software, and enforcing access controls to protect data from cyber threats.
- Troubleshooting: Diagnoses and resolves network issues to ensure smooth and efficient data flow between devices and systems
- Configuration and management: Configures and manages network hardware, such as routers, switches, and load balancers, to ensure proper functionality and high availability.
- Performance monitoring: Monitors network performance, identifies areas for improvement, and plans for upgrades and capacity as needed.
- Collaboration: Works with other IT professionals, such as systems administrators, and collaborates with vendors to ensure networks operate optimally.
Enterprise Operations Engineer
Digital spec
Beltsville, MD
11.2022 - 05.2024
- Active DOD Secret Clearance
- Troubleshooting IT Hardware
- Familiar with IT Service Management BMC Remedy/ Service Now
- Knowledge of Microsoft server Operating Systems and VMWare vSphere
- Trained junior engineers on standard operating procedures, contributing to a knowledgeable and skilled workforce
- Improved operational efficiency by streamlining processes and implementing automation tools
- Experience with IT or computer information systems
- Responsible for manually pinging, testing, and opening problem outages for servers that are not responding to ping
- Perform environmental checks of physical servers to ensure they are operational, including determining the appropriate temperature range
- Perform physical server reboots and virtual server reboots using VMware vSphere client
- Appropriately apply SOPs and diagnostic techniques to resolve difficult operating problems.
Data Entry Specialist
IT Renew
Sterling, VA
04.2021 - 11.2022
- Ability to perform manual tasks which are repetitive in nature
- Troubleshoot issues that may arise during drive processing
- Verify outdated data and make any necessary changes to records
- Accuracy and attention to detail
- Removal of virtual assets
- ISO Testing
- Proficient in computer usage, MS Office and MS Excel
- Comprehensive knowledge of internet and data entry
- Receiving Switches, Servers, and Chassis into WITS (The company's software)
- Familiar with Bios configuration
- Familiar with basic Components/Hardware-HDD/SSD/Flash/Removable storage mediaUSB/Fire Wire/Esata Ram/CPU/Motherboard/Input-Output devices
- Familiar with Teraware and sensitization of Hard drives and SSD
- Completed data entry tasks with accuracy and efficiency
- Compiled data and reviewed information for accuracy prior to input
- Maintained files, records and chronological entries of entry activities
- Identified data entry errors and reported to necessary departments
- Corrected data entry errors to prevent duplication or data degradation
Education
Some College (No Degree) - Information Technology
MyComputerCareer.com
Raleigh, NCSkills
- Critical Thinking
- Communication skills
- Microsoft excel
- Microsoft word
- Technical Analysis
- Performing Assessments
- Monitoring
- Maintenance
- Security Experience
- System Development and Administration
- Customer service
- Documentation review
- Cross-Functional Collaboration
- Technical Implementation
- Administration
- Linux
- Server Maintenance
- Computer literacy
- Leadership
- Operational Analysis
- Service Requests
- Analysis And Evaluation
- Servers Expertise
- Hardware Knowledge
- It Management
Certification
- CompTIA Security+
- MTA Security Fundamentals
- MTA Networking Fundamentals
- Udemy VMware vSphere Certification
Timeline
Network Engineer
SAIC
05.2024 - Current
Enterprise Operations Engineer
Digital spec
11.2022 - 05.2024
Data Entry Specialist
IT Renew
04.2021 - 11.2022
Some College (No Degree) - Information Technology
MyComputerCareer.com